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Reassigning Waiting Email Interaction Queue to agent who is already part of that queue

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  • 1.  Reassigning Waiting Email Interaction Queue to agent who is already part of that queue

    Posted 03-14-2025 15:49
    No replies, thread closed.

    Hi,

    I can't able to assign the waiting email interaction to another agent who is already part of that queue .Is there any possible ways to achieve?


    #Routing(ACD/IVR)
    #SystemAdministration

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    Haridass Sarangan
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  • 2.  RE: Reassigning Waiting Email Interaction Queue to agent who is already part of that queue
    Best Answer

    Posted 03-18-2025 13:47
    No replies, thread closed.

    Hi,

    You should have below permission assigned to you to manually assign the email



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    Thanks!

    Ganesh S
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