Genesys Cloud - Main

Hi all,
if I make call on first number on push preview campaign and the line go down, or the customer no answer, how can I recall him on the same number or call him on the second number?
This is possible using an external call, but how can I make calls into the campaign using the opened script?

After calls the phone bar disappear.

Someone can help me?

Thanks.
Daniele
#Outbound

------------------------------
Daniele Di Giovanna
ComApp S.r.l
------------------------------

Hi Daniele,

The Preview Dialing doesn't have a redial button. If you really want to have an option to dial the same number a second time, you would have to add an extra column in your contact list and tweak your translation rules.

The agents will see something similar to the below pictures. If a call to the first number gets disconnected the agent can dial the second number, which is the same number with 0 in front.

For the scenario where the customer didn't answer, you can reschedule a callback to one hour later or to the next day. This is not the best solution but it's the only one that I know.

------------------------------
Paulo Mesquita
Spark NZ Trading
------------------------------