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Recently all User's Phone/Timeout Seconds reflect the value set in the Org

  • 1.  Recently all User's Phone/Timeout Seconds reflect the value set in the Org

    Posted 3 hours ago

    Recently we noticed that all of out custom timer settings per User/Phone/Timeout Seconds were all set to the setting in the Org. 

    In the past if the Org settings was used the field would be blank but you could add a custom setting per user. 

    We confirmed that now if the Org Setting is changed it changes the value for all users and wipes out any custom setting set per User. 

    Has anyone else noticed this?

    I looked through Permissions to see if there was something new that was not included in teh release Notes (that has happened in the past) but I do not see anything.

    This has caused a major issue since we normally extend this timer past 99 sec for Users that do not have VM permission. We want the phone to ring instead of answering with the "This user does not have VM" message.


    #Telephony

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    Ken Pittman
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