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  • 1.  Recently Released Enhanced ACD Skills and Languages menu - What is the change?

    Posted 06-06-2024 09:07

    Does anyone have a screenshot of this enhancement?  I can't figure out exactly what changed where and the "Read more" did not help.  I know these enhancements roll out over the course of the week but I want to make sure I don't miss whatever was changed...or be surprised when I run across it.  

    Enhanced ACD Skills and Languages menu

    Genesys Cloud improved the appearance of the ACD Skills & Languages configuration menu. These improvements offer a more visually intuitive experience, ensure UX consistency, enhance accessibility, and do not affect existing functionality.

    Additional details

    Where:

    • Admin > Contact Center > ACD Skills & Languages

    One of the following licenses:

    • Genesys Cloud 1
    • Genesys Cloud 2
    • Genesys Cloud 3

    Read more:


    #WorkforceManagement
    #Configuration
    #Routing
    #Other/NotSure
    #General/EventQuestion

    ------------------------------
    Gina Palmer
    Manager, Workforce Management
    Papa, Inc.
    ------------------------------


  • 2.  RE: Recently Released Enhanced ACD Skills and Languages menu - What is the change?

    GENESYS
    Posted 06-07-2024 04:03

    Hi,

    This is the announcement describing the changes (including screenshots):

    https://rcstaging.wpengine.com/admin-user-interface-enhancements/

    Regards:

    Zoltan



    ------------------------------
    Zoltan Juricskay
    Product Manager
    Genesys - Employees
    ------------------------------

    Original Message


  • 3.  RE: Recently Released Enhanced ACD Skills and Languages menu - What is the change?

    GENESYS
    Posted 06-07-2024 04:07

    Hi Gina,

    Not much has changed, you can see exactly what changed here: https://help.mypurecloud.com/admin-user-interface-enhancements/



    ------------------------------
    BR Peter
    Genesys - Employees
    ------------------------------

    Original Message


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