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  • 1.  recentTransfers showing up as 'Canceled'

    Posted 10-09-2025 16:15
    Edited by Dianne Gabriel 10-09-2025 16:17

    Hi,

    We're investigating something regarding consult transfers and upon using this API /api/v2/conversations/{conversationId}, we've noticed that SUCCESSFUL transfers are showing up as "Canceled".

    ...
"recentTransfers": [
    {
      "id": "xxx",
      "state": "Canceled",
      "dateIssued": "2025-10-09T12:58:54.358Z",
      "initiator": {
        "userId": "xxx"
      },
      "modifiedBy": {},
      "destination": {
        "address": "+10000000000"
      },
      "transferType": "Attended"
    }
  ]
...

    This is an example of an agent using consult transfer. It worked and they were able to connect the caller to the external contact, but why does the state indicate "Canceled"?

    I found this old thread and it was wondering about the same thing: Legacy Dev Forum Posts - Genesys

    Thank you!


    #PlatformAPI
    #PlatformSDK

    ------------------------------
    Dianne
    ------------------------------



  • 2.  RE: recentTransfers showing up as 'Canceled'

    Posted 10-09-2025 16:35

    I may be wrong, but is that the consult portion of the conversation showing as cancelled? The consult is a separate call which gets disconnected when the consulted endpoint gets merged to the original caller. 

    Someone will probably correct me...



    ------------------------------
    George Ganahl GCCX-AI, GCP, GCSME
    Technical Adoption Champion
    Genesys
    2024 Community Member of the Year
    ------------------------------



  • 3.  RE: recentTransfers showing up as 'Canceled'

    Posted 10-09-2025 16:46

    Hi George,

    This is under the "recentTransfers", still a part of the interaction



    ------------------------------
    Dianne
    ------------------------------

    Original Message


  • 4.  RE: recentTransfers showing up as 'Canceled'

    Posted 10-09-2025 17:43

    Got it. I'm asking around internally to see if I can dig up more info.



    ------------------------------
    George Ganahl GCCX-AI, GCP, GCSME
    Technical Adoption Champion
    Genesys
    2024 Community Member of the Year
    ------------------------------

    Original Message


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