Hamish | 2020-09-02 10:35:06 UTC | #1
Hi,
I'm looking at the recommended approach to pull down all chat history for a given Purecloud instance, and then, as new chats are completed pull down those chat transcripts.
Is there the ability to setup webhooks, or do you need to write an application that requests interactions for a given rolling window? What is the best API endpoint to hit to get a list of interactions?
I assume once you have a list of Interaction IDs you would then call this api : /api/v2/conversations/{conversationId}/recordings to pull down chat transcript.
Can anyone comment on this approach?
Thanks
anon90596342 | 2020-09-02 15:44:19 UTC | #2
Hi Hamish,
POST /api/v2/recording/batchrequests and POST /api/v2/recording/jobs might help with exporting recordings. The latter jobs process is documented here: https://help.mypurecloud.com/articles/about-the-aws-s3-recording-bulk-actions-integration/
Thanks
system | 2020-10-03 15:44:20 UTC | #3
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