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  • 1.  record agents connected calls only

    Posted 03-11-2018 03:16
    No replies, thread closed.
    Hi all,

    I have enabled the line recording from the "external trunk", but it records the calls from the beginning , how can I configure purecloud to record the connected calls only; I mean , to record only the calls when its connected with the agent ?

    thanks

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    Zaid Al Obaid
    Fourth Dimension Systems
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  • 2.  RE: record agents connected calls only

    Posted 03-11-2018 16:56
    No replies, thread closed.
    I don't think you can - it records everything from the moment the caller hits the IVR as it is part of the entire recording & timeline reporting.

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    DS Park
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