Nandkishor_Yadav | 2023-01-17 12:45:16 UTC | #1
Hi,
Is there any way to record and playback a portion of recording to the caller during the call?
Thanks
jacobshaw | 2023-01-18 15:58:53 UTC | #2
Hi @Nandkishor_Yadav
You may be able to get real time audio from the call using an Audiohook integration. https://developer.genesys.cloud/devapps/audiohook/
Also something similar should be possible using partial transcript notifications. You would get the conversation id, then subscribe to the v2.conversations.{id}.transcription topic. In your client application, you would capture the text transcript of the client's response, and then add this as a participant attribute and transfer the call to a flow where a voice bot repeats the transcript.
system | 2023-02-18 15:50:32 UTC | #3
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