Don't even go down that whole. Recordings my be initially recorded on the local edge, but no way to access them. A recording policy can be setup to store on the customer's S3 bucket that can be replicated locally but those won't be accessible from the UI. All recordings will be in the cloud at some point.
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.comhttps://www.ttecDigital.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 12-24-2023 08:25
From: Mohamed Youssif
Subject: record calls locally
Hello,
We have a specific requirement from our customer due to security considerations. They necessitate the ability to record calls locally without the submission of call records to the cloud.
We need to explore the possibility of enabling call recording on the edge level, with the capability to copy the recorded wave files to local storage without publishing them to the cloud.
Thanks,
#QualityManagement
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Mohamed Youssif
Raya Integration S.A.E.
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