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  • 1.  record calls locally

    Posted 12-24-2023 08:26
    No replies, thread closed.

    Hello,

    We have a specific requirement from our customer due to security considerations. They necessitate the ability to record calls locally without the submission of call records to the cloud.

    We need to explore the possibility of enabling call recording on the edge level, with the capability to copy the recorded wave files to local storage without publishing them to the cloud.

    Thanks,


    #QualityManagement

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    Mohamed Youssif
    Raya Integration S.A.E.
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  • 2.  RE: record calls locally

    Posted 12-24-2023 17:24
    No replies, thread closed.

    Don't even go down that whole.  Recordings my be initially recorded on the local edge, but no way to access them.  A recording policy can be setup to store on the customer's S3 bucket that can be replicated locally but those won't be accessible from the UI.  All recordings will be in the cloud at some point.



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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