FaizUlHassan_Farha | 2023-10-31 12:55:29 UTC | #1
Hi Team- We're interested to know is there any Recording API exposed by Genesys cloud that allows to change state of the recorded media (Customer/Agent or Both Channels) on given time-line to add silence frames. This is required to address any missed cases in secure-pause to meet compliance requirements latter on.
Regards, Faiz
John_Carnell | 2023-10-31 20:56:34 UTC | #2
Hi Faiz,
The Genesys recording and conversation APIs do not support the ability to manipulate a recording to add a silence frame. I would recommend you open an Idea on our Idea's portal.
Thanks, John Carnell Director, Developer Engagement
system | 2023-11-30 20:57:34 UTC | #3
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