Genesys Cloud - Main

Hi all,

I have some questions regarding voice recording.

1. What is the maximum duration of each call record ? is there any limitation?
2. Is there any limitation or maximum duration to archive/keep the recording in the cloud ? for example, if we want to keep the recording up to 3 years in the cloud, would it be possible ?

Regards,

CHARAF
#QualityManagement

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Charaf Eddine Chemlal
NTT France
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We typically don't expect calls to be over 2 hours.  I believe we start to run in to rendering issues / limitations when calls exceed 10 hours.

There is no time limit on recording retention.  Keeping calls up to 3 years is not an issue.

Thanks,

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Rakesh Tailor
Director, Product Management - Workforce Engagement
Genesys Cloud
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Thank you @Rakesh Tailor for your answer.

Since there is no limitaion on keeping the recording in the cloud, does that mean there is no limitaion on the storage o those recordings ? unlimited storage per organisation ?

Regards,

​​

------------------------------
Charaf Eddine Chemlal
NTT France
------------------------------

Original Message:
Sent: 06-25-2020 08:26
From: Rakesh Tailor
Subject: Recording

We typically don't expect calls to be over 2 hours.  I believe we start to run in to rendering issues / limitations when calls exceed 10 hours.

There is no time limit on recording retention.  Keeping calls up to 3 years is not an issue.

Thanks,

------------------------------
Rakesh Tailor
Director, Product Management - Workforce Engagement
Genesys Cloud
------------------------------

There is a fair use / overage policy in effect.  You can see the details here:
https://help.mypurecloud.com/articles/data-storage-usage/

Thanks,

------------------------------
Rakesh Tailor
Director, Product Management - Workforce Engagement
Genesys Cloud
------------------------------

Original Message:
Sent: 06-25-2020 09:15
From: Charaf Eddine Chemlal
Subject: Recording

Thank you @Rakesh Tailor for your answer.

Since there is no limitaion on keeping the recording in the cloud, does that mean there is no limitaion on the storage o those recordings ? unlimited storage per organisation ?

Regards,

​​

------------------------------
Charaf Eddine Chemlal
NTT France
------------------------------


Original Message:
Sent: 06-25-2020 08:26
From: Rakesh Tailor
Subject: Recording

We typically don't expect calls to be over 2 hours.  I believe we start to run in to rendering issues / limitations when calls exceed 10 hours.

There is no time limit on recording retention.  Keeping calls up to 3 years is not an issue.

Thanks,

------------------------------
Rakesh Tailor
Director, Product Management - Workforce Engagement
Genesys Cloud