Genesys Cloud - Main

Hi all,

so I'm having trouble right now with the following API: Recording APIs

Reason for this is I wanted to set the maximum retention time of one our customers to 190 days but I get the following error: "Your organization has existing recordings that exceed your selected interaction data retention timeframe. Change conflicting interaction recording delete dates before setting your selected interaction data retention timeframe."

Therefore I tried the above mentioned API with this code:

{  "action": "DELETE",  "actionDate": "2025-04-07T15:41:00.000Z",  "conversationQuery": {    "interval": "2022-01-01T00:00:00.000Z/2024-09-30T00:00:00.000Z"  },  "includeScreenRecordings": true}

But it's saying there are 0 conversations although according to this API /api/v2/recordings/retention/query there should be more than enough conversations older than 190 days with a recording. Policies are enabled which delete recordings after 30 days, so they should not interfere in my mind.

Anyone know a solution to this or what I'm doing wrong?

With /api/v2/recordings/retention/query, you should get a list of recordings that are beyond the specified threshold. So you can investigate from there -- look what kinds of conversations are there and better understand why your recording job's query has not included these conversations.

Hi all,

so I'm having trouble right now with the following API: Recording APIs

Reason for this is I wanted to set the maximum retention time of one our customers to 190 days but I get the following error: "Your organization has existing recordings that exceed your selected interaction data retention timeframe. Change conflicting interaction recording delete dates before setting your selected interaction data retention timeframe."

Therefore I tried the above mentioned API with this code:

{  "action": "DELETE",  "actionDate": "2025-04-07T15:41:00.000Z",  "conversationQuery": {    "interval": "2022-01-01T00:00:00.000Z/2024-09-30T00:00:00.000Z"  },  "includeScreenRecordings": true}

But it's saying there are 0 conversations although according to this API /api/v2/recordings/retention/query there should be more than enough conversations older than 190 days with a recording. Policies are enabled which delete recordings after 30 days, so they should not interfere in my mind.

Anyone know a solution to this or what I'm doing wrong?

Hi Daniel,

I checked a few examples of those interactions and there is no more info in them, besides being a call and having a recording. But my original snippet should have included all conversations between the set intervall, no?

That's why I don't get why the delete job is returning me a 0 as a result.

With /api/v2/recordings/retention/query, you should get a list of recordings that are beyond the specified threshold. So you can investigate from there -- look what kinds of conversations are there and better understand why your recording job's query has not included these conversations.

Hi all,

so I'm having trouble right now with the following API: Recording APIs

Reason for this is I wanted to set the maximum retention time of one our customers to 190 days but I get the following error: "Your organization has existing recordings that exceed your selected interaction data retention timeframe. Change conflicting interaction recording delete dates before setting your selected interaction data retention timeframe."

Therefore I tried the above mentioned API with this code:

{  "action": "DELETE",  "actionDate": "2025-04-07T15:41:00.000Z",  "conversationQuery": {    "interval": "2022-01-01T00:00:00.000Z/2024-09-30T00:00:00.000Z"  },  "includeScreenRecordings": true}

But it's saying there are 0 conversations although according to this API /api/v2/recordings/retention/query there should be more than enough conversations older than 190 days with a recording. Policies are enabled which delete recordings after 30 days, so they should not interfere in my mind.

Anyone know a solution to this or what I'm doing wrong?