May i know is there some setting i missed to disable the recording between 2 parties outside genesys.

Example:

there is a flow has a simple task, inside the task, there is only 1 action 'Transfer to Number'.

and the setting of 'Perform release link transfer' is True

from the trunk level, the 'continue on external bridged transfer' is disabled.

Furtherly, the RLT is enabled.

After calling into this flow, 'Transfer to Number' worked fine, the external number 1(original caller) can talk to the external number 2(transfer target).

But the recording keeps alive between them.

Many Thanks!

Who is your carrier for telephony John?  I've found that not all carriers actually support the mechanism needed to properly do the release link transfer function and so Genesys Cloud remains in the path.

May i know is there some setting i missed to disable the recording between 2 parties outside genesys.

Example:

there is a flow has a simple task, inside the task, there is only 1 action 'Transfer to Number'.

and the setting of 'Perform release link transfer' is True

from the trunk level, the 'continue on external bridged transfer' is disabled.

Furtherly, the RLT is enabled.

After calling into this flow, 'Transfer to Number' worked fine, the external number 1(original caller) can talk to the external number 2(transfer target).

But the recording keeps alive between them.

Many Thanks!

Hi McCarthy

Good to read your reply.

we deployed BYOC cloud (premises-based PBX device).

do you mean the 'BYE' signal (after external number 1 connected external numer 2) didn't send from carrier which sit behind the PSTN?

or do you mean our internal SIP device didn't send the signal to release the call leg(a genensys inbound call from the external number 1) properly?

if there some method to trace the sip from genesys UI?

Many Thanks!

Who is your carrier for telephony John?  I've found that not all carriers actually support the mechanism needed to properly do the release link transfer function and so Genesys Cloud remains in the path.

May i know is there some setting i missed to disable the recording between 2 parties outside genesys.

Example:

there is a flow has a simple task, inside the task, there is only 1 action 'Transfer to Number'.

and the setting of 'Perform release link transfer' is True

from the trunk level, the 'continue on external bridged transfer' is disabled.

Furtherly, the RLT is enabled.

After calling into this flow, 'Transfer to Number' worked fine, the external number 1(original caller) can talk to the external number 2(transfer target).

But the recording keeps alive between them.

Many Thanks!

May i know is there some setting i missed to disable the recording between 2 parties outside genesys.

Example:

there is a flow has a simple task, inside the task, there is only 1 action 'Transfer to Number'.

and the setting of 'Perform release link transfer' is True

from the trunk level, the 'continue on external bridged transfer' is disabled.

Furtherly, the RLT is enabled.

After calling into this flow, 'Transfer to Number' worked fine, the external number 1(original caller) can talk to the external number 2(transfer target).

But the recording keeps alive between them.

Many Thanks!

One thing to remember here is the External Transfer in Architect will use the Default Site dial plan.  Check that and see which trunk this is going out of.  You may have number coming in one trunk and going out another.  Architect ALWAYS uses the default site.

May i know is there some setting i missed to disable the recording between 2 parties outside genesys.

Example:

there is a flow has a simple task, inside the task, there is only 1 action 'Transfer to Number'.

and the setting of 'Perform release link transfer' is True

from the trunk level, the 'continue on external bridged transfer' is disabled.

Furtherly, the RLT is enabled.

After calling into this flow, 'Transfer to Number' worked fine, the external number 1(original caller) can talk to the external number 2(transfer target).

But the recording keeps alive between them.

Many Thanks!

Dear all

Thank you for sharing the information.

I noticed that when the call is active, even the RLT is enabled, the recording(Monitor) is still happening between the 2 external call parties.

While the call between 2 external call parties got disconnected. if i retrieve the recording, the recording part after the 'Transfer to Number' won't be available.it got paused automatically.

they appeared a 'working as intended' behavior.

May i know did the above behave same in your systems as well?

Best Regards!

John

One thing to remember here is the External Transfer in Architect will use the Default Site dial plan.  Check that and see which trunk this is going out of.  You may have number coming in one trunk and going out another.  Architect ALWAYS uses the default site.

May i know is there some setting i missed to disable the recording between 2 parties outside genesys.

Example:

there is a flow has a simple task, inside the task, there is only 1 action 'Transfer to Number'.

and the setting of 'Perform release link transfer' is True

from the trunk level, the 'continue on external bridged transfer' is disabled.

Furtherly, the RLT is enabled.

After calling into this flow, 'Transfer to Number' worked fine, the external number 1(original caller) can talk to the external number 2(transfer target).

But the recording keeps alive between them.

Many Thanks!

May i know is there some setting i missed to disable the recording between 2 parties outside genesys.

Example:

there is a flow has a simple task, inside the task, there is only 1 action 'Transfer to Number'.

and the setting of 'Perform release link transfer' is True

from the trunk level, the 'continue on external bridged transfer' is disabled.

Furtherly, the RLT is enabled.

After calling into this flow, 'Transfer to Number' worked fine, the external number 1(original caller) can talk to the external number 2(transfer target).

But the recording keeps alive between them.

Many Thanks!