KathirAXA | 2018-05-07 15:06:22 UTC | #1
Hi,
Analytics API returned list of Conv IDs for a specific day. But those Conv Ids are not found in Recording API. What could be the reason? How do we retrieve these conversations?
Sample Conversations (for emails sent on 2018-05-05) Conversation ID in error: bc3d17eb-bde7-4bdb-b6a8-3c833e29345b. Recording API Failed, Reason: Not Found Conversation ID in error: 42ba2195-8d92-4d25-8bbc-02e7cbc57ce5. Recording API Failed, Reason: Not Found Conversation ID in error: dbb89e6b-ef52-4ad2-ae8e-b4ee8260b528. Recording API Failed, Reason: Not Found Conversation ID in error: b897e7d2-9127-4cb6-be5a-05eb0a5ec47b. Recording API Failed, Reason: Not Found
Conversation on 2018-05-06 Conversation ID in error: a0c62823-57f4-4a14-9b1c-79c8eb911a9f. Recording API Failed, Reason: Not Found
Can you please check why they are not found in Recordings? I am calling getconversationrecordings. I am able to get the recording for other email conversations using this.
Please let me know if you need more details
Thanks, Kathir
tim.smith | 2018-05-07 16:32:50 UTC | #2
My guess is that there aren't any recordings for those conversations. Do you see recordings for them if you look them up in the PureCloud UI? Can you provide a correlation ID from the response you believe is failing?
KathirAXA | 2018-05-07 17:38:07 UTC | #3
Hi Tim,
Have few questions.
Where do I find the correlation ID? I could see get the conversation using getconversationsemail_messages. But I was earlier asked to use Recording API to get the conversation details and my script is based on the output from Recording API.
Is the ID in getconversationsemail_messages ('id': 'a58c931f-163f-4faf-9707-3f9918510f24') is the correlation ID?
So, a conversation can be there without any recordings? We need all the conversations to be archived for compliance. Is it due to an issue the recordings go missing?
Thanks, Kathir
tim.smith | 2018-05-07 17:44:57 UTC | #4
KathirAXA, post:3, topic:2825
Where do I find the correlation ID?
https://developer.mypurecloud.com/api/rest/tips/index.html#8
KathirAXA | 2018-05-07 18:58:02 UTC | #5
Thanks Tim. PFB some correlation IDs Conversation ID Correlation ID (in bold) a58c931f-163f-4faf-9707-3f9918510f24 ce45c8a9-a02e-40b0-99b9-4b4f4f1fd919 42ba2195-8d92-4d25-8bbc-02e7cbc57ce5 e120f554-702b-4270-b56c-8b01c6c1de74 dbb89e6b-ef52-4ad2-ae8e-b4ee8260b528 d1458ec8-bb2f-4dfb-aa4c-c7425dea2fd1 b897e7d2-9127-4cb6-be5a-05eb0a5ec47b f5a6da21-43ee-41e3-9ec6-8444a2f200fa a0c62823-57f4-4a14-9b1c-79c8eb911a9f a265536a-b0a4-462e-af52-da53ba59de92
tim.smith | 2018-05-07 19:03:02 UTC | #6
You're getting the 404 response because there are no recordings associated with those conversations. The 404 is expected and normal in this case.
If you believe there are supposed to be recordings for these conversations, please open a ticket with PureCloud Support to report the missing data; that cannot be investigated via this forum.
KathirAXA | 2018-05-07 19:29:37 UTC | #7
My understanding is that all email conversations will have recordings (which stores actual body of the email conversation and other details). Isn't that the case? What kind of conversations can/may not have recordings?
Thanks, Kathir
tim.smith | 2018-05-07 19:32:39 UTC | #8
Please open a ticket with PureCloud Support if you believe you are missing any data. The actual when, why, and how of recordings is outside of the scope of this forum as it is a core product feature. The API is behaving correctly as no recordings exist for those conversations.
system | 2018-06-07 19:32:41 UTC | #9
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 2825