Genesys Cloud - Main

Hello Everyone, 

we have multiple recording policies and everything working fine. recently one of our vendor requested for backdated recordings so i created a policy and set up the date range. I dont see the files are moving into our s3 bucket. we have AWS s3 bucket interagtion set up. all the configuration looks good. any suggestions?

Thanks 

Sardar Mohammed 

#QualityManagement

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Sardar Mohammed
Elevate Credit Service LLC
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Hi Sandar,

Unfortunately, you are unable to use rules to download calls to an S3 bucket retroactively.  Below is a link to information on Downloading Recordings from the Developer Center.  

https://developer.genesys.cloud/analyticsdatamanagement/recording/recordings-downloader

Thank you,

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Jason Tripp
Independent Health Association, Inc.
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Hi Sardar,

As an alternative solution, you can just create batch jobs to export them through your S3 integration.

1. /api/v2/recording/jobs to create the job
2. /api/v2/recording/jobs/{jobId} execute the job
3. /api/v2/recording/jobs watch the job

When you create the job, it will take some time for it to be ready to execute, so make sure you GET the status until you see state: READY. I also found that exporting more than a few hundred thousand caused issues. I would suggest staying under 200K.

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Caleb Smith
Interstate Gas Supply, Inc.
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