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  • 1.  Recording QA - Best Practice? Optimization?

    Posted 12-08-2023 09:33
    No replies, thread closed.

    Our clients have complained about black screens, and recordings going black when they review.  It is their impression the Interaction did not record or partial recorded.  We found this not true, but a Buffering issue during playback.  If they rewind/backup the playback, the screen is there.

    Is there any optimization or best practice of Interaction recorded screens playback to be recommended to QA/Clients?


    #QualityManagement

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    Tim Strong Bear
    Senture, LLC
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  • 2.  RE: Recording QA - Best Practice? Optimization?

    Posted 12-09-2023 16:28
    No replies, thread closed.

    I have not seen this.  Report it to support.  @Daniel Ho, you have anything to recommend aside from "bandwidth"?



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: Recording QA - Best Practice? Optimization?

    Posted 12-11-2023 08:01
    No replies, thread closed.

    I am unaware of this neither.  Please work with Care on this.



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    Daniel Ho
    Product Line Manager – Recording and Quality Management, Genesys Cloud
    Workforce Engagement Management (WEM)
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