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  • 1.  Recordings Not Exporting to S3

    Posted 10-25-2024 10:03
    No replies, thread closed.

    We have an s3 recording export integration setup and working.  However, rarely, some recordings are not exported to s3.  The recording is available in the interaction detail page and can be downloaded.  Using the audits API, we can see the Create event is logged.  There are no warnings or errors.  And there is no exported event in the log.

    Has anyone else experienced this?  Or know of a possible cause/solution?

    Recording created on 10/12 but as of 10/25 still not exported
    Thanks,
    Josh

    #API/Integrations

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    Josh Hendrix
    VP Software Dev
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  • 2.  RE: Recordings Not Exporting to S3

    Posted 10-25-2024 14:08
    No replies, thread closed.

    Hey Josh,

    For the recordings that do not export, do they match the policy/policies for export?
    https://help.mypurecloud.com/articles/create-recording-policy/



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    Jason Kleitz
    Online Community Manager/Moderator
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  • 3.  RE: Recordings Not Exporting to S3

    Posted 10-28-2024 09:07
    No replies, thread closed.

    I believe so.  The "Matching Criteria" filter is blank.  Should not exclude anything.  Seems to work more than 99% of the time.  Just a few recordings per day are not moved.



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    Josh Hendrix
    VP Software Dev
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    Original Message


  • 4.  RE: Recordings Not Exporting to S3
    Best Answer

    Posted 11-21-2024 07:17
    No replies, thread closed.

    Hi Josh,

    Did you manage to work out what caused the recordings not to export?  If you didn't, it might be worth raising a case with customer care to see what stopped the export with example interactionIDs



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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    Original Message


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