At the beginning of the month, the Recycle Campaign for Time Zone mapping idea was released by Genesys (OTB-I-352). I've reviewed the resource center page below but find that it is somewhat lacking in how exactly this works.
https://help.mypurecloud.com/articles/reschedule-time-zone-skipped-contacts/
I'm wondering if anyone has started using this feature and can share what the experience has been like. We run non-preview campaigns using automatic time zone mapping, but am generally interested in how others are using this feature.
I also had a few specific questions.
Must the campaign be actively running in order for the rescheduled records to be called (as opposed to paused, etc)?
If a campaign is stopped before rescheduled records are able to be called, does the campaign fully stop or is it left in a "stopping" status?
Does this have any impact on the rule that "A given contact list can only be on one running campaign at a time"?
#Outbound------------------------------
Emily Kammerer
Ascendium Education Solutions, Inc.
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