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  • 1.  Recycle Time Zone Mapping

    Posted 05-31-2023 17:39

    At the beginning of the month, the Recycle Campaign for Time Zone mapping idea was released by Genesys (OTB-I-352). I've reviewed the resource center page below but find that it is somewhat lacking in how exactly this works. 

    https://help.mypurecloud.com/articles/reschedule-time-zone-skipped-contacts/

    I'm wondering if anyone has started using this feature and can share what the experience has been like. We run non-preview campaigns using automatic time zone mapping, but am generally interested in how others are using this feature. 

    I also had a few specific questions. 

    Must the campaign be actively running in order for the rescheduled records to be called (as opposed to paused, etc)?

    If a campaign is stopped before rescheduled records are able to be called, does the campaign fully stop or is it left in a "stopping" status?

    Does this have any impact on the rule that "A given contact list can only be on one running campaign at a time"?


    #Outbound

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    Emily Kammerer
    Ascendium Education Solutions, Inc.
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  • 2.  RE: Recycle Time Zone Mapping

    GENESYS
    Posted 06-12-2023 14:18
    Edited by Nicole Milliken 06-12-2023 14:21

    Hi @Emily Kammerer - your question was featured on the newest episode of the Genesys Cloud Q&A Show! You can find an answer starting at minute mark 33:16. Hope this helps! 



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    Nicole Milliken
    Genesys - Employees
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  • 3.  RE: Recycle Time Zone Mapping

    Posted 06-13-2023 08:41

    Oh, that's fantastic. Thanks for the heads up - and picking my question!!



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    Emily Kammerer
    Ascendium Education Solutions, Inc.
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