There is another post on this by Emily Kammerer called Recycle Time Zone Mapping. Her post was highlighted in a Genesys Cloud Q&A, however her last question was not answered in the video.
- Must the campaign be actively running in order for the rescheduled records to be called (as opposed to paused, etc)? - This was answered that yes, it will not work if the campaign is turned off.
- If a campaign is stopped before rescheduled records are able to be called, does the campaign fully stop or is it left in a "stopping" status? - This was not answered.
- Does this have any impact on the rule that "A given contact list can only be on one running campaign at a time"? - this was not answered.
I am particularly interested in the answer to question #3 as I do not see how this feature can work unless you are either only running 1 or 2 campaigns in a day, or you have a separate contact list for every campaign that your run. Otherwise if I run a campaign in the morning and there are accounts that need to be redialed later in the day, but I cannot leave that campaign running all day because I have other campaigns in that same contact list to dial, how is it possible that the first campaign runs those skipped accounts?
Here is the link to the Genesys Q&A (33:18 to 38:23 in the video) pertaining to this subject and previous post.
https://youtu.be/ZEN9piVYPQM?si=pGAhifvgQZqXuwrS&t=1998
#Outbound------------------------------
Cody Herr
Customer Care Unit Manager
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