Genesys Cloud - Main

 View Only

Discussion Thread View

Recycling lists with Time Zone Skipped accounts

  • 1.  Recycling lists with Time Zone Skipped accounts

    Posted 2 days ago

    There is another post on this by Emily Kammerer called Recycle Time Zone Mapping. Her post was highlighted in a Genesys Cloud Q&A, however her last question was not answered in the video. 

    1. Must the campaign be actively running in order for the rescheduled records to be called (as opposed to paused, etc)? - This was answered that yes, it will not work if the campaign is turned off.
    2. If a campaign is stopped before rescheduled records are able to be called, does the campaign fully stop or is it left in a "stopping" status? - This was not answered.
    3. Does this have any impact on the rule that "A given contact list can only be on one running campaign at a time"? - this was not answered. 

    I am particularly interested in the answer to question #3 as I do not see how this feature can work unless you are either only running 1 or 2 campaigns in a day, or you have a separate contact list for every campaign that your run. Otherwise if I run a campaign in the morning and there are accounts that need to be redialed later in the day, but I cannot leave that campaign running all day because I have other campaigns in that same contact list to dial, how is it possible that the first campaign runs those skipped accounts? 

    Here is the link to the Genesys Q&A (33:18 to 38:23 in the video) pertaining to this subject and previous post. 

    https://youtu.be/ZEN9piVYPQM?si=pGAhifvgQZqXuwrS&t=1998


    #Outbound

    ------------------------------
    Cody Herr
    Customer Care Unit Manager
    ------------------------------


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources