Genesys Cloud - Main

Hi All,

I'm using the following API to fetch the transcript URL and retrieve the full call transcript:

/api/v2/speechandtextanalytics/conversations/{conversationId}/communications/{communicationId}/transcripturl

We have Sensitive Data Redaction enabled for Payment Cards, and I can see the classification tag PCI_DSS being applied in the analytics results. However, when I download the transcript, the PCI data still appears unredacted in the transcript text.

Could anyone advise how to ensure that PCI_DSS classified data is actually redacted when accessing the transcript via this API? Is there an additional parameter, setting, or a different API endpoint I should be using to get the redacted version?

Thanks in advance for your help!

Hello Karthik,

You may want to review the information in this Resource Center article. You may need to make some configuration changes to your organization's settings.

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Jason Kleitz
Online Community Manager/Moderator
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Thank you, The issue is resolved now, the account that i am using has permission to view sensitive data. If i choose to download the transcript with another account it shows redacted data.