Yes, we have one week delay, release starting on Monday Apr 27 (tentative).
Original Message:
Sent: 04-16-2026 13:27
From: Darshan Dave
Subject: Redesigned call indicator
Hello, as per today's "Coming Soon" page update, this feature is not mentioned. Could you confirm if it is delayed and to what date?
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Darshan
Original Message:
Sent: 04-13-2026 04:10
From: Zoltan Juricskay
Subject: Redesigned call indicator
Hi Rainbow, Darshan and Team,
The feature is planned for April 20 (tentative) following the regular regional release schedule. There is no customer/user control over the feature.
What users will see, is that the current rotating indicator around the "Call" button will be replaced to a colored icon
or in case of an active call to
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Zoltan Juricskay
Product Manager
Genesys - Employees
Original Message:
Sent: 03-31-2026 14:35
From: Rainbow Soo
Subject: Redesigned call indicator
Hi,
In addition to the before/after screenshots, could you also share:
- The planned release timeline
- Whether there will be any enablement controls (e.g., admin toggles or permissions) to help manage rollout
Thanks!
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Rainbow Soo
Software Engineer
Original Message:
Sent: 03-30-2026 18:08
From: Darshan Dave
Subject: Redesigned call indicator
I saw this announcement today, would it be possible to produce before/after screenshots and relevant information which can help end user training?
Redesigned call indicator - Genesys Cloud Resource Center
| Genesys Cloud Resource Center | remove preview |
| | Redesigned call indicator - Genesys Cloud Resource Center | | Genesys Cloud will redesign the call indicator in the top navigation bar to display WebRTC connection health with state-based visuals instead of rotating animations, enabling users to quickly assess telephony status and identify connection issues. | | View this on Genesys Cloud Resource Center > |
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Darshan
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