Voicemail / Answer machine >> would be Machine indeed.
But you might also want to review the records that were marked as one of the three below, it would indicate something wrong with the number or dial plan. More information can be found here on what those codes mean.
Original Message:
Sent: 01-08-2025 09:24
From: Rajath Kumar B R
Subject: Redial Contacts if call did not go out from Dialer
Thanks for this, But what will be the Call Analysis Disposition for Voicemail, Is it Machine in the below screenshot.
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Rajath
Original Message:
Sent: 01-07-2025 08:41
From: Chris Martin
Subject: Redial Contacts if call did not go out from Dialer
Yeah I ran into that too.
Some of my rules use the Call Analysis in the condition using the invert clause.
i.e. Condition says if CA was Live person (Use the invert, so anything that's not Live Person) Then do Something.
Basically set that type of thing up for all the known CAs (Live Person, Voice Mail), Anything else recall (maybe) !
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Chris Martin
Genesys Cloud Analyst
Original Message:
Sent: 01-07-2025 03:11
From: Rajath Kumar B R
Subject: Redial Contacts if call did not go out from Dialer
I have tried the Wrap-up call rule, however in the set condition I don't see all the Wrap-up codes, I see only the attached Wrap-Up codes.
And what is the action type to be used for retrying the number ?
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Rajath
Original Message:
Sent: 01-06-2025 08:53
From: Chris Martin
Subject: Redial Contacts if call did not go out from Dialer
You might try using a Wrap-up Call Rule.
Set the conditions to the system disposition you're looking for and setup a callback in the action portion.
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Chris Martin
Genesys Cloud Analyst
Original Message:
Sent: 01-06-2025 02:41
From: Rajath Kumar B R
Subject: Redial Contacts if call did not go out from Dialer
I have a campaign and an attached calling list to it, which runs successfully.
I see some of the contacts in the calling list were never dialed by the dialer and having disposition code as
ININ-OUTBOUND-STUCK-INTERACTION
ININ-OUTBOUND-DISCONNECT
ININ-OUTBOUND-BUSY
ININ-OUTBOUND-AMBIGUOUS
ININ-OUTBOUND-NUMBER_COULD_NOT_BE_DIALED
Is there any way in Genesys to auto redial them since the call did not go out of the dialer in first attempt ?
#Outbound
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Rajath
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