Certification and Training

Hi Certification Community!

I want to reedem my Reedemable points on a GC Learning Subscription.
Currently in Orchestrators platform I have 1080 Reedemable points.
But when I try to reedem, only 245 points are available in advocacy.shopgenesys.com

Does anybody had the same issue? I checked and the same email is used on both platforms.

#GenesysCloud

------------------------------
Vinicius Goncalves
------------------------------

Hi Vinicius

Whenever I have a problem or question regarding the Orchestrator portal, I send an email to "advocacy@genesys.com"... they always respond.

------------------------------
Kaio Oliveira
GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM

PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br.
------------------------------

Hi Kaio!

Thank you!

I've sent an email regarding this issue.

------------------------------
Vinicius Goncalves
------------------------------

Original Message:
Sent: 04-07-2026 06:23
From: Kaio Oliveira
Subject: Reedem Orchestrators and Advocacy Points

Hi Vinicius

Whenever I have a problem or question regarding the Orchestrator portal, I send an email to "advocacy@genesys.com"... they always respond.

------------------------------
Kaio Oliveira
GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM

PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br.
------------------------------

Hi, Vinicius!

You can in the Orquestrator select the part support and in the part "Ask me anything"include this situation.

Probably the system will open a case and internally the advocacy team will reply for you.

Thanks and have a nice day!

------------------------------
Suzi Leao
suzi.oliveira@genesys.com
------------------------------

I am also having many issues with Orchestration, but I send an email to support, and they adjust the points. However, try logging out and back into your account to refresh it in the store.

------------------------------
Maico Zorzan
------------------------------

Same here!  I will email them and keep checking back. Thanks everyone. 

------------------------------
Chas Desper
USSFCU - Project Coordinator
Alexandria VA
------------------------------

Thanks to everyone.
They answered my email sent to advocacy@genesys.com and solved the issue of points missing in the advocacy shop.
Also they fixed one badge that was missing in Orchestrators platform.

------------------------------
Vinicius Goncalves
------------------------------

I am experiencing the same issues regarding the training on the Education Portal. I double-checked, and the portal still has not reflected the completion.

I have submitted a request through the Orchestrator Portal to have this addressed and to assess whether the process is functioning properly. I also have clients reporting that they are requesting support, and the resolution time has been longer than expected.

Thank you.

------------------------------
Monica Venancio
Genesys - Employees
monica.venancio@genesys.com
------------------------------

Hi Monica! I've just emailed you to get more information about this so we can help you resolve it quickly.

------------------------------
Kathryn Verdoni
Genesys - Employees
Global Advocacy Program Lead
------------------------------

Original Message:
Sent: 04-08-2026 12:22
From: Monica Venancio
Subject: Reedem Orchestrators and Advocacy Points

I am experiencing the same issues regarding the training on the Education Portal. I double-checked, and the portal still has not reflected the completion.

I have submitted a request through the Orchestrator Portal to have this addressed and to assess whether the process is functioning properly. I also have clients reporting that they are requesting support, and the resolution time has been longer than expected.

Thank you.

------------------------------
Monica Venancio
Genesys - Employees
monica.venancio@genesys.com
------------------------------

Hi Vinicius! Your points balance and Orchestrators tier are updated within the Rewards Store each time you sign in. If you don't immediately see your new points balance or tier reflected in the store, signing out and back in should refresh these fields and resolve the issue for you.

If you're still having any issues, you can email advocacy@genesys.com, and we'll help get you sorted out so you can start spending those points!

------------------------------
Kathryn Verdoni
Genesys - Employees
Global Advocacy Program Lead
------------------------------

That is exactly my question as well.

------------------------------
Maico Zorzan
------------------------------

Hi, Guys!

When I have doubts about these topics I send an email to:

CXSpecialist@genesys.com 

Genesys Orchestrators <GenesysOrchestrators@genesys.com>

They always reply very fast.

Thanks,

------------------------------
Suzi Leao
suzi.oliveira@genesys.com
------------------------------

Original Message:
Sent: 04-23-2026 14:37
From: Maico Zorzan
Subject: Reedem Orchestrators and Advocacy Points

That is exactly my question as well.

------------------------------
Maico Zorzan
------------------------------

Hi Maico! Your points balance and Orchestrators tier are updated each time you sign in to the Rewards Store. If you don't immediately see your new points balance or tier reflected in the store, signing out and back in should refresh these fields and resolve the issue.

------------------------------
Kathryn Verdoni
Genesys - Employees
Global Advocacy Program Lead
------------------------------

Original Message:
Sent: 04-23-2026 14:37
From: Maico Zorzan
Subject: Reedem Orchestrators and Advocacy Points

That is exactly my question as well.

------------------------------
Maico Zorzan
------------------------------

Olá! Eu tive esses problema.

Foi resolvido após logar com outro browser.

------------------------------
Augusto Aranha
Gerente de Desenvolvimento de Sistemas e Planejamento
------------------------------