Genesys Cloud - Main

Hello - 

I'd like to reference data within a Data Table using data found in a Contact List column within a Script.

The Script variable (Outbound.<column>) found in the contact list is the reference key in the Data Table. I'd to be able to reference other data in the Data Table based on the reference key similar to that of other variables in a Script.

Use Case:  The data table reference key and contact list column refers to a department in the company. Based on the specified department we'd like to use hours and phone number (found in the data table) to populate the script in different text area of the script.

Can't find a way to do this.

#Outbound

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Tom Moore
Electroline Data Communications Inc
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Hi Tom,

The only way to do this would be with a data action to get the data table row. /api/v2/flows/datatables/{datatableId}/rows/{rowId}

Thanks,

Peter

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Peter Stoltenberg
TTEC Digital
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Original Message:
Sent: 3/29/2024 5:33:00 PM
From: Peter Stoltenberg
Subject: RE: Reference Data Table using Contact List data within a Script

Hi Tom,

The only way to do this would be with a data action to get the data table row. /api/v2/flows/datatables/{datatableId}/rows/{rowId}

This would allow you to pass in the department and retrieve the hours of operations. It could be a custom action that runs on page load and populates those fields on the script page.

https://developer.genesys.cloud/devapps/api-explorer#get-api-v2-flows-datatables--datatableId--rows--rowId-

Thanks,

Peter

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Peter Stoltenberg
TTEC Digital
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