Genesys Cloud - Main

Hi.

I tried to initiate secure flow from script and in the script, it set a participant data.  It refreshed the participant data in the script afterward but it's not working.  In the interaction, it has two set of participant data with the same name.  In the following screenshot, 465075 was set in the secure flow.  123456 is the default value of the variable on the script.  Any ideas?

Thanks,
Ed

#ArchitectureandDesign

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Edward Wu
BANK OF HAWAII
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Hi Edward,

If you look at the conversation detail from API I'm guessing that when you set the value in the secure flow, this is set for another participantId.

You might need to use APIs for this to update the value for a specific participant.

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Jan Heinonen
Contact Center Specialist
GlobalConnect AB
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