Certification and Training

 View Only

Sign Up

  • 1.  Regarding certification with an orchestrator

    Posted 2 days ago
    Edited by Jeanpierre Echevarria 2 days ago

    My question is what type of certification can be claimed with the orchestrator points. Thanks


    #Certification

    ------------------------------
    Jeanpierre Echevarria
    ------------------------------



  • 2.  RE: Regarding certification with an orchestrator

    Posted 23 hours ago
    Hi Jeanpierre,
    Great question! You can redeem your Orchestrator points in the Advocacy Store for the following:
    • 1-Year Learning Subscription (1,000 pts): It gives you full access to Genesys Beyond training materials and includes one exam voucher.
    • Certification Exam Vouchers (200 pts): These can be used if you need a retake or want to sit for a specific exam without the full subscription.
    Once you have the voucher/subscription, you can claim any of the Genesys Cloud CX certifications (Professional, Architect, or Specialists like AI and WFM). Earning these will also help you level up through the Orchestrator tiers (Conductor, Composer, etc.)
    Hope this helps.


    ------------------------------
    Phaneendra
    Technical Solutions Consultant
    ------------------------------



  • 3.  RE: Regarding certification with an orchestrator

    Posted 22 hours ago

    An additional note: there are 263 trainings included in the subscription, and completing them also earns points in Orchestrators. If you complete all of them, you can already recover the 1,000 points you invested.



    ------------------------------
    Elisson Fernandes
    ------------------------------



  • 4.  RE: Regarding certification with an orchestrator

    Posted 16 hours ago

    Thanks Elisson!! 💯



    ------------------------------
    Jeanpierre Echevarria
    ------------------------------



  • 5.  RE: Regarding certification with an orchestrator

    Posted 16 hours ago

    Thank you very much for the information Phaneendra 😀



    ------------------------------
    Jeanpierre Echevarria
    ------------------------------