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  • 1.  Regarding Documentation of complete CI/CD setup

    Posted 05-26-2026 09:04

    Hi Team,

    I am looking for a complete build document for CI/CD pipeline creation and the approach would be with terraform, github actions and Archy for GC objects & flow movement from dev->qa->uat->prod. I need to build from scratch and thus looking for some build doc/best practice doc available within our community members, that would be appreciated.

    Thanks.


    #CXasCode

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    Piyush Banka
    NA
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  • 2.  RE: Regarding Documentation of complete CI/CD setup

    Posted 05-26-2026 09:46

    There is no definitive guide on how to do this unfortunately. We did this a couple years ago ourselves, same workflow as you but learnt as we went along. 

    I would say look at the documentation in the Developer Center 
    https://developer.genesys.cloud/devapps/cx-as-code/

    Also @Lucas Woodward created a great article on CX as Code.
    https://makingchatbots.com/p/cx-as-code-with-genesys-cloud

    But happy to answer any questions you have. 



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    Savino Ricci
    Senior Technical Consultant
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  • 3.  RE: Regarding Documentation of complete CI/CD setup

    Posted 05-26-2026 11:49

    Also take a look at this thread.

    https://community.genesys.com/discussion/best-sources-of-info-on-how-to-get-started-with-cicd-if-orgs-already-exist?hlmlt=VT



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    Savino Ricci
    Senior Technical Consultant
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  • 4.  RE: Regarding Documentation of complete CI/CD setup

    Posted 3 hours ago

    Thanks Savino for your reply, i checked few of them and started on the activity. Do we have any best practices document/suggestions shared by Genesys on the multi-org setup and how orgs to be taken into consideration for about ~900/1000 production agents. We are a bit confused on these two- (Dev->QA->UAT->Prod) or (Dev->UAT->Prod). 

    I any best practice docs available that would be helpful. Thanks



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    Piyush Banka
    NA
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