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  • 1.  Regarding Documentation of complete CI/CD setup

    Posted 05-26-2026 09:04

    Hi Team,

    I am looking for a complete build document for CI/CD pipeline creation and the approach would be with terraform, github actions and Archy for GC objects & flow movement from dev->qa->uat->prod. I need to build from scratch and thus looking for some build doc/best practice doc available within our community members, that would be appreciated.

    Thanks.


    #CXasCode

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    Piyush Banka
    NA
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  • 2.  RE: Regarding Documentation of complete CI/CD setup

    Posted 05-26-2026 09:46

    There is no definitive guide on how to do this unfortunately. We did this a couple years ago ourselves, same workflow as you but learnt as we went along. 

    I would say look at the documentation in the Developer Center 
    https://developer.genesys.cloud/devapps/cx-as-code/

    Also @Lucas Woodward created a great article on CX as Code.
    https://makingchatbots.com/p/cx-as-code-with-genesys-cloud

    But happy to answer any questions you have. 



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    Savino Ricci
    Senior Technical Consultant
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  • 3.  RE: Regarding Documentation of complete CI/CD setup

    Posted 05-26-2026 11:49

    Also take a look at this thread.

    https://community.genesys.com/discussion/best-sources-of-info-on-how-to-get-started-with-cicd-if-orgs-already-exist?hlmlt=VT



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    Savino Ricci
    Senior Technical Consultant
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  • 4.  RE: Regarding Documentation of complete CI/CD setup

    Posted 8 days ago

    Thanks Savino for your reply, i checked few of them and started on the activity. Do we have any best practices document/suggestions shared by Genesys on the multi-org setup and how orgs to be taken into consideration for about ~900/1000 production agents. We are a bit confused on these two- (Dev->QA->UAT->Prod) or (Dev->UAT->Prod). 

    I any best practice docs available that would be helpful. Thanks



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    Piyush Banka
    NA
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    Original Message


  • 5.  RE: Regarding Documentation of complete CI/CD setup

    Posted 6 days ago

    Highly recommend this article: https://makingchatbots.com/p/cx-as-code-with-genesys-cloud

    And as well as that, understand your Terraform folder structure - once you build one Org within CX as Code, its pretty straight forward to use the foundational code as a blueprint for every other org, using terraform environment variables



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    Tom Parker
    Solutions Architect
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    Original Message


  • 6.  RE: Regarding Documentation of complete CI/CD setup

    Posted 6 days ago

    Thank you, Tom, for your response, will again go through the article mentioned and try to build different orgs.



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    Piyush Banka
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    Original Message


  • 7.  RE: Regarding Documentation of complete CI/CD setup

    Posted 5 days ago

    Hey Piyush,

    I'm the author of the CX as Code with Genesys Cloud article people have pointed you to, which I wrote off the back of the community discussion that has also been linked to. 

    I'm currently in the process of writing a second CX as Code article, which builds on the first to demonstrate the automation of CX as Code too.

    If you have any specific questions then I'd be more than happy to try and answer them.



    ------------------------------
    Lucas Woodward
    Winner of Orchestrator of the Year, Developer (2025)

    LinkedIn - https://www.linkedin.com/in/lucas-woodward-the-dev
    Newsletter - https://makingchatbots.com
    ------------------------------

    Original Message


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