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Is there an API that can retrieve operator status times (login time, idle time, break time, etc.) by queue?

Hi Takayuki,

presence statuses are linked to users, so you cannot filter by queue in case users have more than one queue assigned. So I do not think there's a straightforward way to go about this.

You can get the current snapshot of who's joined with: GET /api/v2/users/{userId}/queues?joined=true

For historical data you'd need to look into the audit api https://developer.genesys.cloud/devapps/api-explorer-standalone#post-api-v2-audits-query with filters:

{
  "interval": "2025-12-17T00:00:00.000+01:00/2025-12-17T23:59:59.999+01:00",
  "serviceName": "ContactCenter",
  "filters": [
    {
      "property": "EntityType",
      "value": "Queue"
    },
    {
      "property": "Action",
      "value": "MemberUpdate"
    },
    {
      "property": "EntityId",
      "value": "12345678-1234-1234-1234-12345678"
    }
  ],
  "pageNumber": 1,
  "pageSize": 50,
  "sort": [
    {
      "name": "Timestamp",
      "sortOrder": "desc"
    }
  ]
}

And then stitch it together with status data with for example https://developer.genesys.cloud/devapps/api-explorer-standalone#post-api-v2-analytics-users-aggregates-query