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  • 1.  Register callbacks to dialer campaigns

    Posted 01-28-2025 06:32
    No replies, thread closed.

    Hi,

    Hoping for some help or ideas.

    We want to register customer callbacks to dialer campaigns and, as far as I can see, it should be possible, however we are not sure how exactly that is done.

    Does anyone have some advice for us?

    Thank You in advance.


    #Outbound
    #Telephony
    #Unsure/Other

    ------------------------------
    Laura Gailite-Holmberga
    Group Customer Service Process Manager
    ------------------------------


  • 2.  RE: Register callbacks to dialer campaigns
    Best Answer

    Posted 01-28-2025 17:32
    No replies, thread closed.

    Hello Laura,

    The Customer First callback option enables Genesys Cloud to dial the customer before connecting the interaction to an agent. This Resource Center article may have the information that you need!



    ------------------------------
    Jason Kleitz
    Online Community Manager/Moderator
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