Hi All,
We are currently using the regular Bot Flows for Web Messaging - and it seems after the most recent release (14 December 2022) we've noticed two unexpected behaviour changes including:
- previously calling a Bot Flow from an Inbound Message flow would trigger the Error handler in the Inbound Message flow after 72-hours if there was no response to the bot. We would use this Error handler to prevent web messages with no input from the customer routing to staff. Now it seems the Bot timeout just returns to the Inbound Message flow and continues processing and sends these 'blank' messages to staff.
- previously the first message the customer typed in a web message could be seen/retrieved under the value 'Message.Message.Body' - this was another way of determining if there was any input from the customer or not. Now the value is always blank/empty regardless of whether the customer typed anything or not in the web messenger.
I'm aware that this release made changes to Digital Bot Flows and adding a timeout - but there was no mention of it impacting the legacy Bot Flow's or the Message flows and associated values.
Has anyone else noticed this change?
Cheers,
#ConversationalAI(Bots,AgentAssist,etc.)#DigitalChannels------------------------------
Jeff
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