Regular expression to match with SAP Hybris

5. RE: Regular expression to match with SAP Hybris

Like

Dan Fontaine

Community Rockstar

Posted 01-02-2020 13:13

No replies, thread closed.

That was what I was about to say...

You cannot modify Call.Ani. It is a system variable and is read-only.

How are you passing the caller ID (ANI) to SAP? If you are calling a web service from Architect or creating a screen pop URL, you would use the variable (e.g., Task.strPhoneLookupValue) that holds your specially formatted value of ANI in the web service call or screen pop URL and not Call.ANI.

------------------------------
Dan Fontaine
Altivon
------------------------------

Original Message

Original Message:
Sent: 01-02-2020 13:10
From: George Ganahl
Subject: Regular expression to match with SAP Hybris

Call.ANI is read-only. You cannot change it. Your integration needs to send the value of the secondary variable you create.

https://help.mypurecloud.com/articles/architect-default-variables/

------------------------------
George Ganahl GCP (PureCloud) ICCE
Principal Technology Consultant
Genesys
------------------------------

Original Message:
Sent: 01-02-2020 13:03
From: Sebastian Valenzuela
Subject: Regular expression to match with SAP Hybris

Hello Dan,

Thank you very much for your feedback. I was able to set the new number into the Task.strPhoneLookupValue variable, but I was not able to set this value into the Call.Ani variable... I tried using another update data box, but I wasn't able to set or select Call.Ani.

Since the number that I receive is: 9229792000, I've used the following:

FindString(Call.Ani,"tel:9")==0?Append("+56",Right(Call.Ani,Length(Call.ANI)-5)):Call.Ani

So, now I just need to assign the value of the variable to Call.Ani.

Have you changed this before?

Best,
SV.

------------------------------
Sebastian Valenzuela
CrossNet S.A.

Original Message:
Sent: 01-02-2020 11:53
From: Dan Fontaine
Subject: Regular expression to match with SAP Hybris

The Identity Trunk settings are for Outbound calls only.

You can change the inbound ANI in PureCloud Architect using the Update Data tool-step. ANI (Call.Ani) is a string value.

Using Update Data you can set a string variable (e.g., Task.strPhoneLookupValue) to something like this expression:

FindString(Call.Ani,"tel:+9")==0?Append("+56",Right(Call.Ani,Length(Call.ANI)-6)):Call.Ani

Where, if the first characters in Call.Ani are "tel:+9", then set the varialbe to "+56" plus everything but "tel:+9" of Call.Ani.
If Call.Ani does not start with "tel:+9", then set the variable to Call.Ani (which is probably not useful, but just to give you an idea...).

So, for example, if Call.Ani is "tel:+92297920000" the lookup variable will be set to "+562297920000".

You will want to verify what the inbound Call.Ani starts with. I am guessing that it may start with "tel:+9".
In my PureCloud instance, the Call.Ani usually starts with "tel:+1".

A quick way to check the value of Call.Ani and if the Expression above is working is to use a Play Audio tool in your flow to spell out Call.Ani or the set variable by selecting "say each character".

------------------------------
Dan Fontaine
Altivon

6. RE: Regular expression to match with SAP Hybris

Like

Sebastian Valenzuela

Partner

Posted 01-02-2020 13:30

No replies, thread closed.

@George Ganahl and @Dan Fontaine thank you very much for your feedback. New variable contains the number that i need. For the integration we are using a connector provided by softphone c4c. I?ll engage softphone team to tell them that they need to use the new variable as a Call.ani. I think they should use this variable.

------------------------------
Sebastian Valenzuela
CrossNet S.A.
------------------------------

Original Message

Original Message:
Sent: 01-02-2020 13:13
From: Dan Fontaine
Subject: Regular expression to match with SAP Hybris

That was what I was about to say...

You cannot modify Call.Ani. It is a system variable and is read-only.

How are you passing the caller ID (ANI) to SAP? If you are calling a web service from Architect or creating a screen pop URL, you would use the variable (e.g., Task.strPhoneLookupValue) that holds your specially formatted value of ANI in the web service call or screen pop URL and not Call.ANI.

------------------------------
Dan Fontaine
Altivon
------------------------------

Original Message:
Sent: 01-02-2020 13:10
From: George Ganahl
Subject: Regular expression to match with SAP Hybris

Call.ANI is read-only. You cannot change it. Your integration needs to send the value of the secondary variable you create.

https://help.mypurecloud.com/articles/architect-default-variables/

------------------------------
George Ganahl GCP (PureCloud) ICCE
Principal Technology Consultant
Genesys

Original Message:
Sent: 01-02-2020 13:03
From: Sebastian Valenzuela
Subject: Regular expression to match with SAP Hybris

Hello Dan,

Thank you very much for your feedback. I was able to set the new number into the Task.strPhoneLookupValue variable, but I was not able to set this value into the Call.Ani variable... I tried using another update data box, but I wasn't able to set or select Call.Ani.

Since the number that I receive is: 9229792000, I've used the following:

FindString(Call.Ani,"tel:9")==0?Append("+56",Right(Call.Ani,Length(Call.ANI)-5)):Call.Ani

So, now I just need to assign the value of the variable to Call.Ani.

Have you changed this before?

Best,
SV.

------------------------------
Sebastian Valenzuela
CrossNet S.A.

Original Message:
Sent: 01-02-2020 11:53
From: Dan Fontaine
Subject: Regular expression to match with SAP Hybris

The Identity Trunk settings are for Outbound calls only.

You can change the inbound ANI in PureCloud Architect using the Update Data tool-step. ANI (Call.Ani) is a string value.

Using Update Data you can set a string variable (e.g., Task.strPhoneLookupValue) to something like this expression:

FindString(Call.Ani,"tel:+9")==0?Append("+56",Right(Call.Ani,Length(Call.ANI)-6)):Call.Ani

Where, if the first characters in Call.Ani are "tel:+9", then set the varialbe to "+56" plus everything but "tel:+9" of Call.Ani.
If Call.Ani does not start with "tel:+9", then set the variable to Call.Ani (which is probably not useful, but just to give you an idea...).

So, for example, if Call.Ani is "tel:+92297920000" the lookup variable will be set to "+562297920000".

You will want to verify what the inbound Call.Ani starts with. I am guessing that it may start with "tel:+9".
In my PureCloud instance, the Call.Ani usually starts with "tel:+1".

A quick way to check the value of Call.Ani and if the Expression above is working is to use a Play Audio tool in your flow to spell out Call.Ani or the set variable by selecting "say each character".

------------------------------
Dan Fontaine
Altivon

7. RE: Regular expression to match with SAP Hybris

Like

Sebastian Valenzuela

Partner

Posted 01-03-2020 14:34

No replies, thread closed.

@George Ganahl @Dan Fontaine

Thank you for your quick and wise responses. This helped me to solve the issue. I've passed the value and softphone did the changes and we were able to see the records in SAP.

Thank you both.

Best,
SV.

------------------------------
Sebastian Valenzuela
CrossNet S.A.
------------------------------

Original Message

Original Message:
Sent: 01-02-2020 13:30
From: Sebastian Valenzuela
Subject: Regular expression to match with SAP Hybris

@George Ganahl and @Dan Fontaine thank you very much for your feedback. New variable contains the number that i need. For the integration we are using a connector provided by softphone c4c. I?ll engage softphone team to tell them that they need to use the new variable as a Call.ani. I think they should use this variable.

------------------------------
Sebastian Valenzuela
CrossNet S.A.
------------------------------

Original Message:
Sent: 01-02-2020 13:13
From: Dan Fontaine
Subject: Regular expression to match with SAP Hybris

That was what I was about to say...

You cannot modify Call.Ani. It is a system variable and is read-only.

How are you passing the caller ID (ANI) to SAP? If you are calling a web service from Architect or creating a screen pop URL, you would use the variable (e.g., Task.strPhoneLookupValue) that holds your specially formatted value of ANI in the web service call or screen pop URL and not Call.ANI.

------------------------------
Dan Fontaine
Altivon

Original Message:
Sent: 01-02-2020 13:10
From: George Ganahl
Subject: Regular expression to match with SAP Hybris

Call.ANI is read-only. You cannot change it. Your integration needs to send the value of the secondary variable you create.

https://help.mypurecloud.com/articles/architect-default-variables/

------------------------------
George Ganahl GCP (PureCloud) ICCE
Principal Technology Consultant
Genesys

Original Message:
Sent: 01-02-2020 13:03
From: Sebastian Valenzuela
Subject: Regular expression to match with SAP Hybris

Hello Dan,

Thank you very much for your feedback. I was able to set the new number into the Task.strPhoneLookupValue variable, but I was not able to set this value into the Call.Ani variable... I tried using another update data box, but I wasn't able to set or select Call.Ani.

Since the number that I receive is: 9229792000, I've used the following:

FindString(Call.Ani,"tel:9")==0?Append("+56",Right(Call.Ani,Length(Call.ANI)-5)):Call.Ani

So, now I just need to assign the value of the variable to Call.Ani.

Have you changed this before?

Best,
SV.

------------------------------
Sebastian Valenzuela
CrossNet S.A.

Original Message:
Sent: 01-02-2020 11:53
From: Dan Fontaine
Subject: Regular expression to match with SAP Hybris

The Identity Trunk settings are for Outbound calls only.

You can change the inbound ANI in PureCloud Architect using the Update Data tool-step. ANI (Call.Ani) is a string value.

Using Update Data you can set a string variable (e.g., Task.strPhoneLookupValue) to something like this expression:

FindString(Call.Ani,"tel:+9")==0?Append("+56",Right(Call.Ani,Length(Call.ANI)-6)):Call.Ani

Where, if the first characters in Call.Ani are "tel:+9", then set the varialbe to "+56" plus everything but "tel:+9" of Call.Ani.
If Call.Ani does not start with "tel:+9", then set the variable to Call.Ani (which is probably not useful, but just to give you an idea...).

So, for example, if Call.Ani is "tel:+92297920000" the lookup variable will be set to "+562297920000".

You will want to verify what the inbound Call.Ani starts with. I am guessing that it may start with "tel:+9".
In my PureCloud instance, the Call.Ani usually starts with "tel:+1".

A quick way to check the value of Call.Ani and if the Expression above is working is to use a Play Audio tool in your flow to spell out Call.Ani or the set variable by selecting "say each character".

------------------------------
Dan Fontaine
Altivon

8. RE: Regular expression to match with SAP Hybris

Like

George Ganahl

Community Rockstar

Posted 01-03-2020 14:45

No replies, thread closed.

Glad to hear you have success!

------------------------------
George Ganahl GCP (PureCloud), ICCE
Principal Technology Consultant
Genesys
------------------------------

Original Message

Original Message:
Sent: 01-03-2020 14:34
From: Sebastian Valenzuela
Subject: Regular expression to match with SAP Hybris

@George Ganahl @Dan Fontaine

Thank you for your quick and wise responses. This helped me to solve the issue. I've passed the value and softphone did the changes and we were able to see the records in SAP.

Thank you both.

Best,
SV.

------------------------------
Sebastian Valenzuela
CrossNet S.A.
------------------------------

Original Message:
Sent: 01-02-2020 13:30
From: Sebastian Valenzuela
Subject: Regular expression to match with SAP Hybris

@George Ganahl and @Dan Fontaine thank you very much for your feedback. New variable contains the number that i need. For the integration we are using a connector provided by softphone c4c. I?ll engage softphone team to tell them that they need to use the new variable as a Call.ani. I think they should use this variable.

------------------------------
Sebastian Valenzuela
CrossNet S.A.

Original Message:
Sent: 01-02-2020 13:13
From: Dan Fontaine
Subject: Regular expression to match with SAP Hybris

That was what I was about to say...

You cannot modify Call.Ani. It is a system variable and is read-only.

How are you passing the caller ID (ANI) to SAP? If you are calling a web service from Architect or creating a screen pop URL, you would use the variable (e.g., Task.strPhoneLookupValue) that holds your specially formatted value of ANI in the web service call or screen pop URL and not Call.ANI.

------------------------------
Dan Fontaine
Altivon

Original Message:
Sent: 01-02-2020 13:10
From: George Ganahl
Subject: Regular expression to match with SAP Hybris

Call.ANI is read-only. You cannot change it. Your integration needs to send the value of the secondary variable you create.

https://help.mypurecloud.com/articles/architect-default-variables/

------------------------------
George Ganahl GCP (PureCloud) ICCE
Principal Technology Consultant
Genesys

Original Message:
Sent: 01-02-2020 13:03
From: Sebastian Valenzuela
Subject: Regular expression to match with SAP Hybris

Hello Dan,

Thank you very much for your feedback. I was able to set the new number into the Task.strPhoneLookupValue variable, but I was not able to set this value into the Call.Ani variable... I tried using another update data box, but I wasn't able to set or select Call.Ani.

Since the number that I receive is: 9229792000, I've used the following:

FindString(Call.Ani,"tel:9")==0?Append("+56",Right(Call.Ani,Length(Call.ANI)-5)):Call.Ani

So, now I just need to assign the value of the variable to Call.Ani.

Have you changed this before?

Best,
SV.

------------------------------
Sebastian Valenzuela
CrossNet S.A.

Original Message:
Sent: 01-02-2020 11:53
From: Dan Fontaine
Subject: Regular expression to match with SAP Hybris

The Identity Trunk settings are for Outbound calls only.

You can change the inbound ANI in PureCloud Architect using the Update Data tool-step. ANI (Call.Ani) is a string value.

Using Update Data you can set a string variable (e.g., Task.strPhoneLookupValue) to something like this expression:

FindString(Call.Ani,"tel:+9")==0?Append("+56",Right(Call.Ani,Length(Call.ANI)-6)):Call.Ani

Where, if the first characters in Call.Ani are "tel:+9", then set the varialbe to "+56" plus everything but "tel:+9" of Call.Ani.
If Call.Ani does not start with "tel:+9", then set the variable to Call.Ani (which is probably not useful, but just to give you an idea...).

So, for example, if Call.Ani is "tel:+92297920000" the lookup variable will be set to "+562297920000".

You will want to verify what the inbound Call.Ani starts with. I am guessing that it may start with "tel:+9".
In my PureCloud instance, the Call.Ani usually starts with "tel:+1".

A quick way to check the value of Call.Ani and if the Expression above is working is to use a Play Audio tool in your flow to spell out Call.Ani or the set variable by selecting "say each character".

------------------------------
Dan Fontaine
Altivon

Genesys Cloud - Main