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  • 1.  Release: Agent-to-agent consult and warm transfer for messaging interaction

    Posted 20 days ago

    Hello!

    Will the voice components that were originally listed to be included in this release going live next week ?

    Enhanced voice consult experience and new digital warm transfer feature - Genesys Cloud Resource Center



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    Andrea Nadeau
    Technology Consultant
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  • 2.  RE: Release: Agent-to-agent consult and warm transfer for messaging interaction

    Posted 19 days ago

    Hi Andrea,

    Yes, these voice component changes are part of the Consult experience release scheduled for next week.



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    Akos Bezegh
    Manager, Product Management
    ------------------------------

    Original Message


  • 3.  RE: Release: Agent-to-agent consult and warm transfer for messaging interaction

    Posted 17 days ago

    Hi Akos

    Will the new voice consult changes, also apply if an agent is consult calling a queue, rather than an individual?

    Thanks 



    ------------------------------
    Shauna Gibson
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    Original Message


  • 4.  RE: Release: Agent-to-agent consult and warm transfer for messaging interaction

    Posted 17 days ago

    Yes, the new voice consult changes will also apply when agents consult a queue instead of an individual.



    ------------------------------
    Akos Bezegh
    Manager, Product Management
    ------------------------------

    Original Message


  • 5.  RE: Release: Agent-to-agent consult and warm transfer for messaging interaction

    Posted 17 days ago

    Akos - thank you for the information. Does the development team have any videos or clips they can share for our stakeholders? I won't be able to create any materials prior to the release. Thank you! 



    ------------------------------
    Andrea Nadeau
    Technology Consultant
    ------------------------------

    Original Message


  • 6.  RE: Release: Agent-to-agent consult and warm transfer for messaging interaction

    Posted 17 days ago

    Unfortunately, we don't have any videos or clips to share at this time, but I'll make sure to pass along the feedback to the team.



    ------------------------------
    Akos Bezegh
    Manager, Product Management
    ------------------------------

    Original Message


  • 7.  RE: Release: Agent-to-agent consult and warm transfer for messaging interaction

    Posted 16 days ago

    Will this release require a log out and log back in for it to get pushed to the end user? Or a refresh? Or just occur upon receiving a consult after the release has been pushed? Thank you!



    ------------------------------
    Andrea Nadeau
    Technology Consultant
    ------------------------------

    Original Message


  • 8.  RE: Release: Agent-to-agent consult and warm transfer for messaging interaction

    Posted 15 days ago

    Hi Andrea,

    A simple refresh will be sufficient; no need to log out or log back in.



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    Akos Bezegh
    Manager, Product Management
    ------------------------------

    Original Message


  • 9.  RE: Release: Agent-to-agent consult and warm transfer for messaging interaction

    Posted 16 days ago

    I know this posted 3 days ago but when we say next week are we saying the week of the 24th or this week, the week of the 17th?



    ------------------------------
    Cyndee Ancira
    Southwest Business Corp.

    cancira@swbc.com
    ------------------------------

    Original Message


  • 10.  RE: Release: Agent-to-agent consult and warm transfer for messaging interaction

    Posted 15 days ago

    Hi Cyndee,    It's scheduled for this week, the week of the 17th.



    ------------------------------
    Akos Bezegh
    Manager, Product Management
    ------------------------------

    Original Message


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