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  • 1.  Release: Agent-to-agent consult and warm transfer for messaging interaction

    Posted 11-14-2025 11:09

    Hello!

    Will the voice components that were originally listed to be included in this release going live next week ?

    Enhanced voice consult experience and new digital warm transfer feature - Genesys Cloud Resource Center



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    Andrea Nadeau
    Technology Consultant
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  • 2.  RE: Release: Agent-to-agent consult and warm transfer for messaging interaction

    Posted 11-15-2025 01:18

    Hi Andrea,

    Yes, these voice component changes are part of the Consult experience release scheduled for next week.



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    Akos Bezegh
    Manager, Product Management
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    Original Message


  • 3.  RE: Release: Agent-to-agent consult and warm transfer for messaging interaction

    Posted 11-17-2025 05:50

    Hi Akos

    Will the new voice consult changes, also apply if an agent is consult calling a queue, rather than an individual?

    Thanks 



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    Shauna Gibson
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    Original Message


  • 4.  RE: Release: Agent-to-agent consult and warm transfer for messaging interaction

    Posted 11-17-2025 12:11

    Yes, the new voice consult changes will also apply when agents consult a queue instead of an individual.



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    Akos Bezegh
    Manager, Product Management
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    Original Message


  • 5.  RE: Release: Agent-to-agent consult and warm transfer for messaging interaction

    Posted 11-17-2025 10:15

    Akos - thank you for the information. Does the development team have any videos or clips they can share for our stakeholders? I won't be able to create any materials prior to the release. Thank you! 



    ------------------------------
    Andrea Nadeau
    Technology Consultant
    ------------------------------

    Original Message


  • 6.  RE: Release: Agent-to-agent consult and warm transfer for messaging interaction

    Posted 11-17-2025 12:14

    Unfortunately, we don't have any videos or clips to share at this time, but I'll make sure to pass along the feedback to the team.



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    Akos Bezegh
    Manager, Product Management
    ------------------------------

    Original Message


  • 7.  RE: Release: Agent-to-agent consult and warm transfer for messaging interaction

    Posted 11-18-2025 15:53

    Will this release require a log out and log back in for it to get pushed to the end user? Or a refresh? Or just occur upon receiving a consult after the release has been pushed? Thank you!



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    Andrea Nadeau
    Technology Consultant
    ------------------------------

    Original Message


  • 8.  RE: Release: Agent-to-agent consult and warm transfer for messaging interaction

    Posted 11-19-2025 03:17

    Hi Andrea,

    A simple refresh will be sufficient; no need to log out or log back in.



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    Akos Bezegh
    Manager, Product Management
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    Original Message


  • 9.  RE: Release: Agent-to-agent consult and warm transfer for messaging interaction

    Posted 11-18-2025 16:00

    I know this posted 3 days ago but when we say next week are we saying the week of the 24th or this week, the week of the 17th?



    ------------------------------
    Cyndee Ancira
    Southwest Business Corp.

    cancira@swbc.com
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    Original Message


  • 10.  RE: Release: Agent-to-agent consult and warm transfer for messaging interaction

    Posted 11-19-2025 03:23

    Hi Cyndee,    It's scheduled for this week, the week of the 17th.



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    Akos Bezegh
    Manager, Product Management
    ------------------------------

    Original Message


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