Genesys Cloud - Main

Hello. Has anyone been able to do this configuration? Per the release notes: 

Supervisors can now configure performance dashboard widgets with work team and reports-to filters to display user performance data. This feature helps supervisors monitor performance metrics for dynamic user lists, such as members of a specific work team or users reporting to a specific individual. These new filters allow supervisors to monitor team performance, optimize resource allocation, and quickly make data-driven decisions. When sharing dashboards, the selected filters are retained, ensuring consistent views across teams. This enhancement simplifies the process of tracking agent performance and improves the usability of dashboard widgets.

I have tried editing existing db's and creating new one to see where I can configure the work team or reports-to filters and don't see it.

Also, the sorting doesn't seem to do anything. I configured the agent status widget to sort from highest duration in status but doesn't happen. Nor does the sorting arrow appear on that column as it shows on the how-to videos posted.

In the new dashboard UI, the new filter drop down with 'Individual users', 'Users of a specific work team' and 'Users who report to a specific user' only seems to be available when adding dashboard Widget Type as Metric, and selecting 'Filter By User'.  

When setting up the Agent Status widget to filter by Queue the sort arrow shows up on the duration column.  When filtering by Agent the sort arrow shows up on the Agent column.

Hello. Has anyone been able to do this configuration? Per the release notes: 

Supervisors can now configure performance dashboard widgets with work team and reports-to filters to display user performance data. This feature helps supervisors monitor performance metrics for dynamic user lists, such as members of a specific work team or users reporting to a specific individual. These new filters allow supervisors to monitor team performance, optimize resource allocation, and quickly make data-driven decisions. When sharing dashboards, the selected filters are retained, ensuring consistent views across teams. This enhancement simplifies the process of tracking agent performance and improves the usability of dashboard widgets.

I have tried editing existing db's and creating new one to see where I can configure the work team or reports-to filters and don't see it.

Also, the sorting doesn't seem to do anything. I configured the agent status widget to sort from highest duration in status but doesn't happen. Nor does the sorting arrow appear on that column as it shows on the how-to videos posted.

Hello. Has anyone been able to do this configuration? Per the release notes: 

Supervisors can now configure performance dashboard widgets with work team and reports-to filters to display user performance data. This feature helps supervisors monitor performance metrics for dynamic user lists, such as members of a specific work team or users reporting to a specific individual. These new filters allow supervisors to monitor team performance, optimize resource allocation, and quickly make data-driven decisions. When sharing dashboards, the selected filters are retained, ensuring consistent views across teams. This enhancement simplifies the process of tracking agent performance and improves the usability of dashboard widgets.

I have tried editing existing db's and creating new one to see where I can configure the work team or reports-to filters and don't see it.

Also, the sorting doesn't seem to do anything. I configured the agent status widget to sort from highest duration in status but doesn't happen. Nor does the sorting arrow appear on that column as it shows on the how-to videos posted.