Genesys Cloud - Main

Hi everyone,

Following up on the latest release notes from December 8, 2025, I'd appreciate some clarification on a couple of points:
(Reference: December 8, 2025 – Release Notes )

1) "This feature is available on a limited basis" - what exactly does this mean?

Could we please get more specifics? For example:

• What is the actual limitation?

• Who is eligible to receive the feature?

• Is this tied to region, customer size, use case, licensing, or a controlled rollout?

• Under what conditions can an org expect to get access?

This phrase gets used frequently in release notes, but without further context it's difficult for administrators to understand how or when the feature will apply to our environment.

2) More detail on "Improved native voice transcription accuracy for specific English dialects"

It would be really helpful to know what concretely changed. For instance:

• In what scenarios or types of conversations should we expect noticeable improvement?

As admins, we often need to communicate enhancements to business stakeholders. It's challenging to simply say "the transcription got better" without having any meaningful detail about how or why.

I believe many of us would welcome more technically oriented release information. Even a short "deep dive" paragraph would go a long way in helping us to understand what changed, assess impact, communicate benefits internally