Genesys Cloud - Main

Hi everyone,

Following up on the latest release notes from December 8, 2025, I'd appreciate some clarification on a couple of points:
(Reference: December 8, 2025 – Release Notes )

1) "This feature is available on a limited basis" - what exactly does this mean?

Could we please get more specifics? For example:

• What is the actual limitation?

• Who is eligible to receive the feature?

• Is this tied to region, customer size, use case, licensing, or a controlled rollout?

• Under what conditions can an org expect to get access?

This phrase gets used frequently in release notes, but without further context it's difficult for administrators to understand how or when the feature will apply to our environment.

2) More detail on "Improved native voice transcription accuracy for specific English dialects"

It would be really helpful to know what concretely changed. For instance:

• In what scenarios or types of conversations should we expect noticeable improvement?

As admins, we often need to communicate enhancements to business stakeholders. It's challenging to simply say "the transcription got better" without having any meaningful detail about how or why.

I believe many of us would welcome more technically oriented release information. Even a short "deep dive" paragraph would go a long way in helping us to understand what changed, assess impact, communicate benefits internally

#Roadmap/NewFeatures

------------------------------
Roman Vondracek
Technical Architect
------------------------------

Hi Roman, 

On the Release Notes under the Improved native voice transcription accuracy for specific English dialects it has a "Read more" section that has a link to Genesys Speech and Text Analytics Enhanced Native Transcription Limited Availability OptIn form.  Here it has more details about the feature and form to fill in if you would like to apply to OptIn to the feature

------------------------------
Sam Jillard
Online Community Manager/Moderator
Genesys - Employees

Original Message:
Sent: 12-08-2025 10:28
From: Roman Vondracek
Subject: Release notes 8th December 2025 - More Details

Hi everyone,

Following up on the latest release notes from December 8, 2025, I'd appreciate some clarification on a couple of points:
(Reference: December 8, 2025 – Release Notes )

1) "This feature is available on a limited basis" - what exactly does this mean?

Could we please get more specifics? For example:

• What is the actual limitation?

• Who is eligible to receive the feature?

• Is this tied to region, customer size, use case, licensing, or a controlled rollout?

• Under what conditions can an org expect to get access?

This phrase gets used frequently in release notes, but without further context it's difficult for administrators to understand how or when the feature will apply to our environment.

2) More detail on "Improved native voice transcription accuracy for specific English dialects"

It would be really helpful to know what concretely changed. For instance:

• In what scenarios or types of conversations should we expect noticeable improvement?

As admins, we often need to communicate enhancements to business stakeholders. It's challenging to simply say "the transcription got better" without having any meaningful detail about how or why.

I believe many of us would welcome more technically oriented release information. Even a short "deep dive" paragraph would go a long way in helping us to understand what changed, assess impact, communicate benefits internally

#Roadmap/NewFeatures

------------------------------
Roman Vondracek
Technical Architect
------------------------------

Hi Roman, 

On the Release Notes under the Improved native voice transcription accuracy for specific English dialects it has a "Read more" section that has a link to Genesys Speech and Text Analytics Enhanced Native Transcription Limited Availability OptIn form.  Here it has more details about the feature and form to fill in if you would like to apply to OptIn to the feature

------------------------------
Sam Jillard
Online Community Manager/Moderator
Genesys - Employees

Original Message:
Sent: 12-08-2025 10:28
From: Roman Vondracek
Subject: Release notes 8th December 2025 - More Details

Hi everyone,

Following up on the latest release notes from December 8, 2025, I'd appreciate some clarification on a couple of points:
(Reference: December 8, 2025 – Release Notes )

1) "This feature is available on a limited basis" - what exactly does this mean?

Could we please get more specifics? For example:

• What is the actual limitation?

• Who is eligible to receive the feature?

• Is this tied to region, customer size, use case, licensing, or a controlled rollout?

• Under what conditions can an org expect to get access?

This phrase gets used frequently in release notes, but without further context it's difficult for administrators to understand how or when the feature will apply to our environment.

2) More detail on "Improved native voice transcription accuracy for specific English dialects"

It would be really helpful to know what concretely changed. For instance:

• In what scenarios or types of conversations should we expect noticeable improvement?

As admins, we often need to communicate enhancements to business stakeholders. It's challenging to simply say "the transcription got better" without having any meaningful detail about how or why.

I believe many of us would welcome more technically oriented release information. Even a short "deep dive" paragraph would go a long way in helping us to understand what changed, assess impact, communicate benefits internally

#Roadmap/NewFeatures

------------------------------
Roman Vondracek
Technical Architect
------------------------------

This would be great if applied to voice BOTs... if the rhetoric is justified on the notes. 

All sorts of problems getting back things like post codes with different dialects.

Is this something that is in the pipeline as well?

Hi Roman, 

On the Release Notes under the Improved native voice transcription accuracy for specific English dialects it has a "Read more" section that has a link to Genesys Speech and Text Analytics Enhanced Native Transcription Limited Availability OptIn form.  Here it has more details about the feature and form to fill in if you would like to apply to OptIn to the feature

------------------------------
Sam Jillard
Online Community Manager/Moderator
Genesys - Employees

Original Message:
Sent: 12-08-2025 10:28
From: Roman Vondracek
Subject: Release notes 8th December 2025 - More Details

Hi everyone,

Following up on the latest release notes from December 8, 2025, I'd appreciate some clarification on a couple of points:
(Reference: December 8, 2025 – Release Notes )

1) "This feature is available on a limited basis" - what exactly does this mean?

Could we please get more specifics? For example:

• What is the actual limitation?

• Who is eligible to receive the feature?

• Is this tied to region, customer size, use case, licensing, or a controlled rollout?

• Under what conditions can an org expect to get access?

This phrase gets used frequently in release notes, but without further context it's difficult for administrators to understand how or when the feature will apply to our environment.

2) More detail on "Improved native voice transcription accuracy for specific English dialects"

It would be really helpful to know what concretely changed. For instance:

• In what scenarios or types of conversations should we expect noticeable improvement?

As admins, we often need to communicate enhancements to business stakeholders. It's challenging to simply say "the transcription got better" without having any meaningful detail about how or why.

I believe many of us would welcome more technically oriented release information. Even a short "deep dive" paragraph would go a long way in helping us to understand what changed, assess impact, communicate benefits internally

#Roadmap/NewFeatures

------------------------------
Roman Vondracek
Technical Architect
------------------------------

Hi!

Another question related to this week's release notes - Set transcription dialects at the queue level for voice interactions. Release notes does not have any information where that could be set up and also I do not see any new settings on a queue configuration page.

This would be great if applied to voice BOTs... if the rhetoric is justified on the notes. 

All sorts of problems getting back things like post codes with different dialects.

Is this something that is in the pipeline as well?

Hi Roman, 

On the Release Notes under the Improved native voice transcription accuracy for specific English dialects it has a "Read more" section that has a link to Genesys Speech and Text Analytics Enhanced Native Transcription Limited Availability OptIn form.  Here it has more details about the feature and form to fill in if you would like to apply to OptIn to the feature

------------------------------
Sam Jillard
Online Community Manager/Moderator
Genesys - Employees

Original Message:
Sent: 12-08-2025 10:28
From: Roman Vondracek
Subject: Release notes 8th December 2025 - More Details

Hi everyone,

Following up on the latest release notes from December 8, 2025, I'd appreciate some clarification on a couple of points:
(Reference: December 8, 2025 – Release Notes )

1) "This feature is available on a limited basis" - what exactly does this mean?

Could we please get more specifics? For example:

• What is the actual limitation?

• Who is eligible to receive the feature?

• Is this tied to region, customer size, use case, licensing, or a controlled rollout?

• Under what conditions can an org expect to get access?

This phrase gets used frequently in release notes, but without further context it's difficult for administrators to understand how or when the feature will apply to our environment.

2) More detail on "Improved native voice transcription accuracy for specific English dialects"

It would be really helpful to know what concretely changed. For instance:

• In what scenarios or types of conversations should we expect noticeable improvement?

As admins, we often need to communicate enhancements to business stakeholders. It's challenging to simply say "the transcription got better" without having any meaningful detail about how or why.

I believe many of us would welcome more technically oriented release information. Even a short "deep dive" paragraph would go a long way in helping us to understand what changed, assess impact, communicate benefits internally

#Roadmap/NewFeatures

------------------------------
Roman Vondracek
Technical Architect
------------------------------