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  • 1.  release notes: communicate user IOS

    Posted 01-28-2021 09:33
    No replies, thread closed.
    Hi

    I saw yesterday in the release notes:
    January 27, 2021
    Communicate
    Make and receive WebRTC calls on iPhones

    ==> in EMEA-Dublin, I don't see follow requirements:

    To use Communicate for iOS, you must have the following:

    • A WebRTC phone, assigned as your default phone

    And the following permissions:

    • Conversation > Call > Add
    • Conversation > Call > Record
    • Conversation > Call Forwarding > Edit
    • Conversation > Conference > Add
    • Conversation > One Number Fax > Receive
    • Mobile Communicate > Mobile Communicate > Access
    • Voicemail > Voicemail > Receive
    How can I add that permission?

    Kind Regards

    Niels
    #Telephony

    ------------------------------
    Niels Broodcoorens

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  • 2.  RE: release notes: communicate user IOS

    Posted 01-29-2021 11:21
    No replies, thread closed.
    We have the same issue with the missing permission in US East and US West orgs.

    ------------------------------
    Mike Steinke
    Inflow Communications
    ------------------------------



  • 3.  RE: release notes: communicate user IOS

    Posted 01-29-2021 11:36
    No replies, thread closed.
    I sent a question to Documentation to check, but it looks like that permission requirement was removed. It just looks for Conversation > Call > Add

    ------------------------------
    George Ganahl GCP (Genesys Cloud), ICCE
    Principal PS Consultant
    Genesys
    ------------------------------

    Original Message


  • 4.  RE: release notes: communicate user IOS

    Posted 01-29-2021 11:43
    No replies, thread closed.
    I get a permissions error when trying to login to the app on my iPhone.  I know originally the permission was only in orgs doing beta testing for the app.  Needing the permission does not seem to have gone away with GA.

    ------------------------------
    Mike Steinke
    Inflow Communications
    ------------------------------

    Original Message


  • 5.  RE: release notes: communicate user IOS

    Posted 01-29-2021 12:03
    No replies, thread closed.
    Did you uninstall and reinstall the app?

    I see indications that they had to re-release something to the App Store because the permission could not simply be updated in the back end.

    ------------------------------
    George Ganahl GCP (Genesys Cloud), ICCE
    Principal PS Consultant
    Genesys
    ------------------------------

    Original Message


  • 6.  RE: release notes: communicate user IOS

    Posted 01-29-2021 12:11
    No replies, thread closed.
    I downloaded the App a couple days ago and have been able to log in.  I can make calls both in and out.   I do not have the permissions below available to me, but it appears they are not required anyways.

    • Mobile Communicate > Mobile Communicate > Access



    ------------------------------
    Martin Bunting
    i3Vision Technologies Inc.
    ------------------------------

    Original Message


  • 7.  RE: release notes: communicate user IOS

    Posted 01-29-2021 13:14
    No replies, thread closed.
    Interesting.  New phone, so I downloaded the app on GA day, tested, got permissions error.  Based on your suggestion, I deleted/re-installed and now it works like a champ!

    ------------------------------
    Mike Steinke
    Inflow Communications
    ------------------------------

    Original Message


  • 8.  RE: release notes: communicate user IOS

    Posted 01-29-2021 15:09
    No replies, thread closed.
    Folks, WebRTC option is available using the Communicate IOS app not the Collaborate app..  When you attempt to select the WebRTC default phone using the Collaborate app you get an error that WebRTC is no supported..  I also notice with the Communicate app, it does not support Chat..  I wonder is there a specific permission that i have to update to enable Chat using the Communicate app, or at this point in time it is not supported and if you want to chat, to have to use the collaborate app..

    ------------------------------
    Shalom Benzaquen
    Anthem, Inc.
    ------------------------------

    Original Message


  • 9.  RE: release notes: communicate user IOS

    Posted 01-29-2021 15:50
    No replies, thread closed.
    Unfortunately it appears they are two separate Apps.  WebRTC for Communicate and Chat with Collaborate.

    ------------------------------
    Martin Bunting
    i3Vision Technologies Inc.
    ------------------------------

    Original Message


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