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Release Notes for 6/27/2018 (New SDK & WFM enhancements)

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  • 1.  Release Notes for 6/27/2018 (New SDK & WFM enhancements)

    Posted 06-27-2018 09:26
    No replies, thread closed.
    Some interesting updates in this week's release notes. Highlights include: 

    • WebRTC Softphone SDK
    • Media metrics and diagnostic recording enhancements
    • Multiple WFM changes to Contact Center

    Full URL: https://help.mypurecloud.com/releasenote/june-27-2018/

    ------------------------------
    Matt Lawson
    Genesys - Employees
    Online Community Manager
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