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  • 1.  Reminder of couple feature deprecation on Agent UI

    Posted 02-02-2022 19:09
    Edited by Ricky Phung 02-02-2022 19:09
    No replies, thread closed.
    Hi Community,

    A reminder of couple deprecation announcements made prior to holiday on Dec 22, 2021.  These deprecations will have effect on agent experience.  Details are in the announcement linked below.
    #Omni-ChannelDesktop/UserInterface

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    Rick Phung
    Genesys - Employees
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  • 2.  RE: Reminder of couple feature deprecation on Agent UI

    Posted 03-23-2022 19:27
    No replies, thread closed.
    Hi Community,

    This deprecation (Removal of collapse/expand control to enforce full width agent interaction UI) has been rescheduled to May 25, 2022.

    Thanks for your attention.

    ------------------------------
    Rick Phung
    Genesys - Employees
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    Original Message


  • 3.  RE: Reminder of couple feature deprecation on Agent UI

    Posted 04-11-2022 16:09
    Edited by Ricky Phung 04-11-2022 16:32
    No replies, thread closed.
    Hi Community,

    Click on link below for preview of the new behavior when the collapse and expand controls are removed.

    https://community.genesys.com/viewdocument/removal-of-collapse-and-expand-cont-1?CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=librarydocuments
    ------------------------------
    Rick Phung
    Genesys - Employees
    ------------------------------

    Original Message


  • 4.  RE: Reminder of couple feature deprecation on Agent UI

    Posted 04-11-2022 16:16
    No replies, thread closed.
    Why is this something that was thought of as necessary?  There are many times where I am looking at performance information on the right and my interaction on the left.  I don't know why this has to be removed.

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


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