JCH | 2022-04-14 13:50:48 UTC | #1
I would like to be able to send ACD calls to remote phone even when the user is not logged in from the browser.
I have tried to set the presence to "On Queue" with: /api/v2/users/{userId}/presences/purecloud I can see that user routing status is idle using: /api/v2/users/{userId}/routingstatus I also see that Presence is "On Queue" with: /api/v2/users/{userId}/presences/purecloud
I assume the assignment service use some more status to decide if the call can be sent to the user or not. I also tried to find the missing status with: /api/v2/users/{userId} and Expand on all documented Values without any luck.
Is the missing value possible to set from API ? If not is it possible to use fake registered users on a server to get the status correct ?
system | 2022-05-15 13:51:05 UTC | #2
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