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  • 1.  Remote station linked to user

    Posted 04-14-2026 07:57

    Hi,

    does someone know if it is possible to only allow a remote station for a specific user?

    Thanks!


    #Telephony

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    Jeroen van der Sandt
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  • 2.  RE: Remote station linked to user

    Posted 04-14-2026 08:00

    Hi Jeroen

    Can you explain that in more detail?



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    Kaio Oliveira
    GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM

    PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br.
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  • 3.  RE: Remote station linked to user

    Posted 04-14-2026 08:06

    Hi Kaio,

    some users would like to be able to use a mobile phone instead of WebRTC sometimes (without using the communicate app), a remote station could have their mobile phonenumber, so it would be personal and not to be used by someone else.



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    Jeroen van der Sandt
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    Original Message


  • 4.  RE: Remote station linked to user

    Posted 04-14-2026 09:12

    Hi Jeroen, I dont see a way to assign a Remote Phone to a specific User... only when they login to it per se.  

    Genesys warns it could violate some HIPAA regulations.  I usually used them when I was testing though.  Create a remote phone View summary - Genesys Cloud Resource Center

    They'll still need a communicate license, but they can use it in Desktop App or Gencloud web version.



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    Mike John
    IT
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  • 5.  RE: Remote station linked to user

    Posted 04-14-2026 10:08

    Thanks Mike, it's a current way of working we would like to offer besides WebRTC. The users have all necessary licenses.



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    Jeroen van der Sandt
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    Original Message


  • 6.  RE: Remote station linked to user
    Best Answer

    Posted 04-14-2026 11:01

    You could create a Remote Phone for that user and set that as a default for that user. If you're looking to prohibit others from using Remote Phone, I'm not sure if we have an option to lock out others from using that phone. I did see that there is an idea in the Product Ideas Lab that could be helpful in the future. You may want to comment and vote on this idea:

    https://genesyscloud.ideas.aha.io/ideas/DIG-I-824



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    Jason Kleitz
    Online Community Manager/Moderator
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