Hello everyone,
We have a customer who would like to use their Teams client as a remote station because they are having problems with their microphone and speakers when switching between Teams and Genesys Cloud. When a call is made in Microsoft Teams, the headset in Genesys Cloud may no longer work properly.
However, the customer would like to keep the call controller in Genesys Cloud. We tested a remote station, but unfortunately, the customer has to accept the call in Teams and not in Genesys Cloud. Is there a way to set up a remote phone, as was previously possible with CIC, which then sends an AutoAnswer to Teams? Or is there another technical solution or idea?
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Sven Lindeboom
Bussiness Communications Specialist
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