Summary
This announcement was migrated from the old Developer Forum on Thu May 15 2025
Description
In April 2023 we announced the deprecation of the historical adherence query across management units route: Deprecation: historical adherence query route across management units. This endpoint will be removed on or after 1-July-2024 in the following regions: Fedramp (us-east-2), Seoul (ap-northeast-2), Osaka (ap-northeast-3), Zurich (eu-central-2), UAE (me-central-1), São Paulo (sa-east-1). The endpoint will be removed in additional regions as usage stops.
Change Category
API
Change Context
Use of the old query route often resulted in the service being rate limited, slowing down the process and delaying results across the board. The new API allows developers to make fewer and more efficient requests for historical agent schedule adherence. This should create more consistent response times.
Change Impact
There will be no impact to customers at this time. The route is only being removed in regions that have no usage.
Date of Change
01 Jul 2024
Impacted APIs
POST /api/v2/workforcemanagement/adherence/historical
Replaced by: POST /api/v2/workforcemanagement/adherence/historical/bulk GET /api/v2/workforcemanagement/adherence/historical/bulk/jobs/{jobId}
References
[WEM-809]
Effective Date
Monday, March 31, 2025
Please reply to this announcement with any questions. This helps the wider developer community benefit from the discussion. We encourage you to use this thread before contacting the designated person directly. Thank you for your understanding.