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Removal of directory:locations:edit Permission from the Default Employee Role

  • 1.  Removal of directory:locations:edit Permission from the Default Employee Role

    Posted 5 hours ago

    Summary

    The directory:locations:edit permission will be removed from the default Employee role. As a result, users created in new Genesys Cloud organizations will no longer receive this permission by default.

    Effective Date

    Monday, July 27, 2026

    Details

    The directory:locations:edit permission is currently included in the base Employee role, meaning all users have the ability to edit locations through the Public API. In some cases, users who are not permitted to edit locations through the UI can still modify them via API requests.

    To better align with the principle of least privilege, this permission is being removed from the default Employee role. Going forward, only users who require the ability to manage locations should be granted this permission.

    Customer Impact

    • Existing organizations: No impact. Existing role assignments will not be modified.
    • New organizations: Users will no longer receive the directory:locations:edit permission as part of the default Employee role.

    Administrators of new organizations must explicitly grant the directory:locations:edit permission to users who need to:

    • Edit locations.
    • Upload location images.

    Impacted Resources

    PATCH /api/v2/locations/{locationId}

    Issue References

    PLUS-2497

    Contacts

    @Ananya Singh  @Anna Janica  

    Please reply to this announcement with any questions. This helps the wider developer community benefit from the discussion. We encourage you to use this thread before contacting the designated person directly. Thank you for your understanding.



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