Genesys Cloud - Main

Hi All, we are trying to get a count of calls through a particular flow and remove callbacks that cross over days. What we want is calls that originate in the day selected. Can anyone guide me on how to setup Interactions this way so that we can schedule the export and not have to further manipulate the data?

#Reporting/Analytics

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Erin Thomsen
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Hi Erin,

This is expected behavior as per the Interactions view resource center article: Results are based on conversations with activity within the specified date range matching all the supplied filters.

Hopefully someone else in the community can help with a workaround

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Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
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Hello @Erin Thomsen

You can try to use some conversation duration filters; maybe it can help.

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Arthur Pereira Reinoldes
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