Genesys Cloud - Main

Hi Team,

Is there a way two remove the two tabs (Quality Administrator and Quality Evaluator) from Performance>Overview of Agent web interfaces in PureCloud ?

I already remove roles of (Quality Administrator and Quality Evaluator) for this agents, but still they can see it under Performance>Overview

Any idea ?

Thank you

Though the roles are removed, you need to further check all the existing permissions assigned to this particular role. Try removing one by one and you will reach to a point where you see those dashlets are gone,

I faced this problem other way around. I had to add permissions one by one to reach to a point where I could see the agent's own stats dashlet to be shown in the dashboard.

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Sajid Abbas
Al-Futtaim Technologies
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If you go to edit a user, the View Permissions tab will show you which role(s) each permission is coming from.



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Melissa Bailey
Genesys - Employees
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Original Message:
Sent: 05-01-2018 03:56
From: Sajid Abbas
Subject: Remove Quality Administrator tab from Performance>Overview in PureCloud

Though the roles are removed, you need to further check all the existing permissions assigned to this particular role. Try removing one by one and you will reach to a point where you see those dashlets are gone,

I faced this problem other way around. I had to add permissions one by one to reach to a point where I could see the agent's own stats dashlet to be shown in the dashboard.

------------------------------
Sajid Abbas
Al-Futtaim Technologies
------------------------------