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  • 1.  Remove the automatic call registration in performance

    Posted 07-13-2017 15:05
    No replies, thread closed.

    I have to disable the automatic registration in interaction performance to allow organizzation users to record manually only determinated interactions



  • 2.  RE: Remove the automatic call registration in performance

    Posted 07-14-2017 19:14
    No replies, thread closed.

    Hello Matteo,

     

    Thank you for reaching out to us through the Community.

     

    If I understand your question correctly, you are trying to allow users to choose which interactions they would like to record, is that correct?

     

    If so, I believe the steps in the following Resource Center article outline a solution that would meet those needs.

     

    https://help.mypurecloud.com/articles/enable-participant-recording-action/

     

    Please let me know if that isn't what you are looking for.

     

    Thank you,

    Chad



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