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  • 1.  Remove Wrap up Code

    Posted 03-16-2021 18:50
    No replies, thread closed.
    We have a requirement where we do not want to give option to Agent to select wrap up code and they should go on-queue as soon as the first call gets over.

    Can anyone know how can we achieve this.

    I know the work around where we can set the After Call Work to Mandatory, Time-boxed and set the time as 1 second, but in this way the wrap up value against interaction will be "ININ-WRAP-UP-TIMEOUT" which i do not want.

    Is there any other or better way to do it ?
    #SystemAdministration

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    Thanks,
    Anurag Gusain
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  • 2.  RE: Remove Wrap up Code

    Posted 03-16-2021 19:55
    No replies, thread closed.
    Your workaround is the only one I can think of unless someone's got some creative solution using scripts.

    I think I spotted an idea on the on the ideas portal that sounds like maybe what you're after.  Have a search on there.

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    Vaun McCarthy
    NTT New Zealand Limited
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    Original Message


  • 3.  RE: Remove Wrap up Code

    Posted 03-17-2021 08:30
    No replies, thread closed.
    That is what we are doing with our customers.


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